Sync looks perfect, but LrC edits not visible in LR online / CC / mobile

Dec 05, 2020

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So, I've had sync issues before, but never like this. 

 

I work mostly on Lightroom Classic on PC, then view on Apple TV, sometimes edit a little in mobile versions (iPad/iPhone).

 

Today, I did some edits, made sure LrC actually synced. I wanted to see them elsewhere. Everything was perfectly synced up according to LrC - no errors, messages, notifications or anything else out of the ordinary.

 

None of the other options show the edits I did today. Everything else from my last edits (approx. 1 week ago) are there, all good. 

 

Has anyone else had this, or can explain it?

Actually, since early this morning, it all seems to be working again. I think there was an issue with the Adobe servers. Seems like a false alarm.

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Bug, Problem or error, Sync, Windows

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Sync looks perfect, but LrC edits not visible in LR online / CC / mobile

Dec 05, 2020

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So, I've had sync issues before, but never like this. 

 

I work mostly on Lightroom Classic on PC, then view on Apple TV, sometimes edit a little in mobile versions (iPad/iPhone).

 

Today, I did some edits, made sure LrC actually synced. I wanted to see them elsewhere. Everything was perfectly synced up according to LrC - no errors, messages, notifications or anything else out of the ordinary.

 

None of the other options show the edits I did today. Everything else from my last edits (approx. 1 week ago) are there, all good. 

 

Has anyone else had this, or can explain it?

Actually, since early this morning, it all seems to be working again. I think there was an issue with the Adobe servers. Seems like a false alarm.

TOPICS
Bug, Problem or error, Sync, Windows

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Dec 05, 2020 0
Adobe Community Professional ,
Dec 05, 2020

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Ok so LrC sync smart previews up to your Adobe Cloud storage and those smart previews are available to Lightroom on your mobile devices. Does that sync process work for you and allow your edits in Lightroom?

How do you share/ view on Apple TV and other applications elsewhere?

 

Regards, Denis: System iMac mid-2015, 5K 27”, Ram 24GB, HDD 3TB, macOS 11.1, LrC 10.1 (>10.0), Lr 4.1, Ps 22.1, Pr 14.8.0; Camera OM-D E-M1.

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Dec 05, 2020 1
Dec 05, 2020

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Exactly, I have collections in LrC which are set to sync to "Sync with Lightroom" (only smart previews). 

 

Until yesterday, wherever else I opened the collections on LR web / LR CC (on PC) / LR mobile / LR apple TV, any edits would appear seamlessly.

 

Now, I've noticed that the actual Cloud/Sync icon in LrC actually stays green all the time - it does not actually do any syncing, although it is telling me everything is synced. Normally, I'll make an edit, and for a few seconds, I'll see the icon get the rotating blue circle while it is actually syncing. This is currently not happening at all.

 

In addition, I've noticed that I cannot actually install Adobe apps through the Creative Cloud app. I wanted to install LR CC, and it always gave me error 113 after getting to 5%, apparently not able to reach Adobe servers. I tried 3 different WiFi networs including my iPhone hotspot, and it was all the same. Strangely enough, I went to Adobe CC on the web, and was able to install LR CC directly from the browser - no problem. 

 

I have the feeling these issues are related.

 

TL;DR: LrC says all is synced, though it does not appear to actually do any syncing to Adobe Cloud. There is a server communication issue in general with Adobe CC.

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Dec 05, 2020 0
Dec 06, 2020

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Actually, since early this morning, it all seems to be working again. I think there was an issue with the Adobe servers. Seems like a false alarm.

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Dec 06, 2020 0
Adobe Community Professional ,
Dec 06, 2020

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Good to learn that you have discovered the solution to your problem and for sharing the information here.

 

Regards, Denis: System iMac mid-2015, 5K 27”, Ram 24GB, HDD 3TB, macOS 11.1, LrC 10.1 (>10.0), Lr 4.1, Ps 22.1, Pr 14.8.0; Camera OM-D E-M1.

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Dec 06, 2020 1
Adobe Community Professional ,
Dec 06, 2020

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Quote "Until yesterday, wherever else I opened the collections on LR web / LR CC (on PC) / LR mobile / LR apple TV, any edits would appear seamlessly." End quote.

Do you have more than one Adobe Creative Cloud account?

Regards, Denis: System iMac mid-2015, 5K 27”, Ram 24GB, HDD 3TB, macOS 11.1, LrC 10.1 (>10.0), Lr 4.1, Ps 22.1, Pr 14.8.0; Camera OM-D E-M1.

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Dec 06, 2020 0
annaholz LATEST
Dec 06, 2020

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Hi Denis, just to follow up on your question: It is one Adobe CC account, with LrC and LR both on the PC (though LR is not really used - I just wanted to see if the edits had been synced to CC).

 

Then I have LR installed on an iPad, an iPhone and on an Apple TV, all logged in with the same account.

 

And I think what was happening is quite clear - LrC wasn't actually syncing to the Adobe Cloud, that's why none of the other LR applications were updating the edited versions.

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Dec 06, 2020 0
Adobe Community Professional ,
Dec 06, 2020

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Ok, just some more thoughts and questions.

There are several Lightroom applications.

Lightroom Classic (LrC) for computer installation. Current version 10.0

Lightroom (Lr) for computer installation. Current version 4. I believe this is what you refer to as Lr CC?

Lightroom Mobile for mobile iPhone, Smart phones, iPad and Tablets. Current version 6.

Do you have Lr 4 installed on the same computer as LrC 10?

Do you have Lr Mobile installed on several mobile devices and are they all running version 6.

If so I find it very strange that all mobile devices have stopped syncing at the same time.

 

Regards, Denis: System iMac mid-2015, 5K 27”, Ram 24GB, HDD 3TB, macOS 11.1, LrC 10.1 (>10.0), Lr 4.1, Ps 22.1, Pr 14.8.0; Camera OM-D E-M1.

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