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Syncing collections not working properly - Lightroom Classic

New Here ,
Apr 14, 2020

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I have been importing my photos through lightroom classic, then adding them to collections. 

 

Syncing with lightroom mobile is turned on and all the collections are marked to sync.

 

Working in Spark, only 3/4 of the collections that I have created (and have set to sync) appear in the asset library.

 

Does anyone know how what this issue could be?

 

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Syncing collections not working properly - Lightroom Classic

New Here ,
Apr 14, 2020

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I have been importing my photos through lightroom classic, then adding them to collections. 

 

Syncing with lightroom mobile is turned on and all the collections are marked to sync.

 

Working in Spark, only 3/4 of the collections that I have created (and have set to sync) appear in the asset library.

 

Does anyone know how what this issue could be?

 

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Apr 14, 2020 0
Adobe Employee ,
Apr 14, 2020

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Hi Courtney,

Sorry to hear that syncing is not working properly, would you mind answering some questions for us? As it would be helpful for us to identify the cause of the issue.

1. What is the version of Lightroom you're working on?
2. Which operating system are you using?

3. Are you syncing the images from Lightroom Classic to your mobile device?


Could you check here and let us know if the images are present here or not? https://lightroom.adobe.com/

 

You may have a look at some troubleshooting steps here and let us know how it goes: https://helpx.adobe.com/in/lightroom-classic/kb/syncing-with-lightroom-mobile-stuck.html

 

Regards,
Sahil

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Apr 14, 2020 0
New Here ,
Apr 15, 2020

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Hi Sahil,

 

Yes, I can see the images that I am referring to in the link you provided.  The most recent upload that I cannot access in Spark is the collection 'creamy kale gnocchi'.

 

I am working with lightroom classic 9.2 on MacOS Catalina 10.15.2.

 

The images are set to sync with lightroom mobile, but I don't use the mobile apps - only desktop.

 

I took a look at the troubleshooting doc you provided and the first instance appears to be for older versions or lightroom, and for the second, I have tried signing out and signing back in and I do keep my apps up to date, run on the same network, and I do not leet me computer sleep while syncing.

 

Thanks.

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Apr 15, 2020 0
Adobe Community Professional ,
Apr 15, 2020

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Quote "The images are set to sync with lightroom mobile, but I don't use the mobile apps - only desktop."

Just so you are aware you can only Sync One Lightroom Classic Catalog to the Creative Cloud at any point in time. So you cannot sync from Lightroom Classic application in one computer to Lightroom Classic application on another computer.

One computer can be running Lightroom Classic and the other one Lightroom (the cloud-based photo service}.

 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.7: LrC 10, Lr 4, Ps 22.0,; Camera OM-D E-M1.

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Apr 15, 2020 1
New Here ,
Apr 15, 2020

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Thanks for the heads up.

 

As far as I know I only have one catalog and I only work from one computer.

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Apr 15, 2020 0