Syncing collections not working properly - Lightroom Classic

Community Beginner ,
Apr 14, 2020 Apr 14, 2020

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I have been importing my photos through lightroom classic, then adding them to collections. 

 

Syncing with lightroom mobile is turned on and all the collections are marked to sync.

 

Working in Spark, only 3/4 of the collections that I have created (and have set to sync) appear in the asset library.

 

Does anyone know how what this issue could be?

 

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Adobe Employee ,
Apr 14, 2020 Apr 14, 2020

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Hi Courtney,

Sorry to hear that syncing is not working properly, would you mind answering some questions for us? As it would be helpful for us to identify the cause of the issue.

1. What is the version of Lightroom you're working on?
2. Which operating system are you using?

3. Are you syncing the images from Lightroom Classic to your mobile device?


Could you check here and let us know if the images are present here or not? https://lightroom.adobe.com/

 

You may have a look at some troubleshooting steps here and let us know how it goes: https://helpx.adobe.com/in/lightroom-classic/kb/syncing-with-lightroom-mobile-stuck.html

 

Regards,
Sahil

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Community Beginner ,
Apr 15, 2020 Apr 15, 2020

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Hi Sahil,

 

Yes, I can see the images that I am referring to in the link you provided.  The most recent upload that I cannot access in Spark is the collection 'creamy kale gnocchi'.

 

I am working with lightroom classic 9.2 on MacOS Catalina 10.15.2.

 

The images are set to sync with lightroom mobile, but I don't use the mobile apps - only desktop.

 

I took a look at the troubleshooting doc you provided and the first instance appears to be for older versions or lightroom, and for the second, I have tried signing out and signing back in and I do keep my apps up to date, run on the same network, and I do not leet me computer sleep while syncing.

 

Thanks.

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Adobe Community Professional ,
Apr 15, 2020 Apr 15, 2020

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Quote "The images are set to sync with lightroom mobile, but I don't use the mobile apps - only desktop."

Just so you are aware you can only Sync One Lightroom Classic Catalog to the Creative Cloud at any point in time. So you cannot sync from Lightroom Classic application in one computer to Lightroom Classic application on another computer.

One computer can be running Lightroom Classic and the other one Lightroom (the cloud-based photo service}.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.2.3, LrC 10.2, Lr 4.1, Ps 22.3, Pr 14.8.0; Camera OM-D E-M1.

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Community Beginner ,
Apr 15, 2020 Apr 15, 2020

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Thanks for the heads up.

 

As far as I know I only have one catalog and I only work from one computer.

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New Here ,
Dec 06, 2020 Dec 06, 2020

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Did you ever figure this out?  I have same problem! Is there a limit to the number of collections that show in spark?

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Community Beginner ,
Dec 06, 2020 Dec 06, 2020

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I did figure it out.

There is a limit on how many collections are shown in spark, and if a collection is named with a lowercase letter it will not show. Issue has been raised with engineering, and they are aware of the limitation.

Currently I work around by renaming collections to start with ‘A’ when I want to work with them in spark.

I hope that helps.

Courtney

Sent from my iPhone

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New Here ,
Dec 15, 2020 Dec 15, 2020

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Wow, that is CRAZY!

 

Thank you so much for sharing the work around.

 

Are you saying if the first letter is lower case it won't show up?

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New Here ,
Dec 15, 2020 Dec 15, 2020

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Wait, now it seem I get a dialog to navigate my folders and collections, so maybe it was recently fixed?

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