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Tethered Shooting in Lightroom Classic 9.1 not working on Canon 5D Mk III.

Community Beginner ,
Dec 13, 2019

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I just upgraded my OS from 10.14 to OS 10.15.2, and upgraded from the 2019 version of Lightroom Classic to the new LR Classic 9.1.  I have a Canon EOS 5d Mk II and 5d Mk III.  Both worked well with Tethered Catpure until these OS and LR upgrades, and now when I start Tethered Capture, it doesn't recognize the camera.  I checked connections, restarted and reconnected the camera, restarted the computer, deleted Lighroom Preferences, updated my camera firmware.  I tested my cameras on an old computer with OS 10.10 and Lighroom 6, and Tethered Capture still works great on that system.  

 

When my camera is connected, I am able to use the Lightroom Import window to navigate to the card in the camera and download images into lightroom.

 

Another puzzle piece, is I installed the October 2019 upgrade to EOS Utility, and it also is unable to recognize my cameras.  But Lightroom shouldn't require EOS Utility to operate the 5d Mk III, right?

 

I was on chat with Adobe tech support for 1-1/2 hours, and they weren't able to solve the problem. They suggested I contact Canon support for help.

 

Can anyone explain how I get Tethered Shooting to work?  Thank you!

 

Correct answer by ak40seven | Community Beginner

Catalina 10.15.3 fixed it for me on my Canon 5d mkiv and EOS R.  I can now tether with no problems.

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Tethered Shooting in Lightroom Classic 9.1 not working on Canon 5D Mk III.

Community Beginner ,
Dec 13, 2019

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I just upgraded my OS from 10.14 to OS 10.15.2, and upgraded from the 2019 version of Lightroom Classic to the new LR Classic 9.1.  I have a Canon EOS 5d Mk II and 5d Mk III.  Both worked well with Tethered Catpure until these OS and LR upgrades, and now when I start Tethered Capture, it doesn't recognize the camera.  I checked connections, restarted and reconnected the camera, restarted the computer, deleted Lighroom Preferences, updated my camera firmware.  I tested my cameras on an old computer with OS 10.10 and Lighroom 6, and Tethered Capture still works great on that system.  

 

When my camera is connected, I am able to use the Lightroom Import window to navigate to the card in the camera and download images into lightroom.

 

Another puzzle piece, is I installed the October 2019 upgrade to EOS Utility, and it also is unable to recognize my cameras.  But Lightroom shouldn't require EOS Utility to operate the 5d Mk III, right?

 

I was on chat with Adobe tech support for 1-1/2 hours, and they weren't able to solve the problem. They suggested I contact Canon support for help.

 

Can anyone explain how I get Tethered Shooting to work?  Thank you!

 

Correct answer by ak40seven | Community Beginner

Catalina 10.15.3 fixed it for me on my Canon 5d mkiv and EOS R.  I can now tether with no problems.

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New Here ,
Dec 12, 2019

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Hello!  Does anyone have any advice on tethering just not picking up the mark 4 with LR 9.1?  Im using captica OS on my mac.  

Thanks!

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Adobe Employee ,
Dec 12, 2019

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Hi there,

 

Which Mark 4 series camera from Canon are you trying to tether in Lightroom Classic 9.1.

 

Lightroom Classic supports both EOS 5D Mark IV & EOS 1D Mark IV. 

 

If you're one of these camera's and having trouble with tethering, please checkout this article https://helpx.adobe.com/in/lightroom-classic/kb/troubleshoot-tethered-capture-lightroom.html and let us know if that helps.

 

Thanks,

Akash

 

 

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Community Beginner ,
Dec 13, 2019

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This is catalina 10.15.2 problem.Everybody has a same problem

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New Here ,
Dec 31, 2019

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I just purchased a 5D mark IV and while Lightroom Classic 9.1 "sees" the camera (in that i can access the SD card from lightroom and upload pictures), the moment I select "Start Tether", it spins for about 20-30 seconds and finally states that no Camera is detected. I've tried everything other forums have suggested (removing cards, disabling wifi/FTP etc), turning on/off computers/cameras. Is there any other workaround? As noted above is this a Catalina problem? Sigh.... just updated my macbook with Catalina as well! Can you tether wirelessly with the 5Dm4? I guess i can try...

Thanks for any suggestions!

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Adobe Community Professional ,
Jan 01, 2020

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It's a known issue as mentioned in the tech note: https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html
Right now, there is no workaround, other than trying from a machine with MacOS Catalina 10.15.1 or earlier.

 

https://feedback.photoshop.com/photoshop_family/topics/problem-tethered-lightroom-catalina-canon-dec...

 

Regards. My System: Lr-Classic 9.4, Lightroom 3.4, Photoshop 2020 (21.2.1), Nikon DSLR, Windows-10.

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Community Beginner ,
Dec 13, 2019

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Hi, i have upgraded my iMac 15.10.1 to 15.10.2 and updated lightroom lastest version  and if i connect my canon camera to usb for tethering, i can't see my camera on the acquisition software (Lightroom )but if i go to see in the system information i can see it.

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Community Beginner ,
Dec 13, 2019

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IMG_9109.JPG

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Adobe Community Professional ,
Dec 13, 2019

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Community Beginner ,
Dec 13, 2019

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I m using before the update there is a no problem but after updated i cant use any tethering 

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Adobe Community Professional ,
Dec 13, 2019

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What camera model are you using?

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Community Beginner ,
Dec 13, 2019

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Canon 5DMark4

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Adobe Community Professional ,
Dec 13, 2019

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For the 60D, 5D Mark III/IV, and 1D X, a card must be in the camera for tethering to work properly.

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Community Beginner ,
Dec 13, 2019

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İ try everything mate this is not card problem

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Adobe Community Professional ,
Dec 13, 2019

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What camera are you using? Not all cameras are supported for tether shooting in Lightroom.

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Community Beginner ,
Dec 13, 2019

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Canon 5D mark 4 

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Community Beginner ,
Dec 13, 2019

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İ can import my media with LR but cant use Tethering 

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Adobe Community Professional ,
Dec 13, 2019

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The published list of supported cameras seems to indicate that your model requires a card to be inserted in order for tethering to function. I don't know anything about tethering, have never tried it even though my Nikon is supported. However, that would be my only suggestion.

A list of cameras that can be tethered 

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Community Beginner ,
Dec 13, 2019

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i know but 5dmark4 dosent need memory card 

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Adobe Community Professional ,
Dec 14, 2019

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I believe the problem is the MacOS X 15.2 update. That breaks tethering, not only in Lightroom but -as you have noticed- also in EOS Utility. And if I'm not mistaken also in CaptureOne.

-- Johan W. Elzenga, http://www.johanfoto.com

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Community Beginner ,
Jan 11, 2020

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Good to know - I have been trying to fix this for a few days now. I finally found this post. Now how to reverse my software update.

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New Here ,
Dec 14, 2019

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I can also confirm this on 3 seperate computers -Canon 5DmIV with MacOS 10.15.2 does not recognize camera in tethered connection. However the previous 10.15.1 update still works with LR tethering (both LR 9.0 and 9.1). But, you just can't go backwards from 10.15.2 to 10.15.1, you have to reinstall Catalina base (10.15.0) and use only the 10.15.1 update... a real pia! Or, go back to Mohave...not ideal if you have moved on from that.

 

One interesting note in 10.15.2, when the camera is attached and you import: "File>Import Photos and Video", the camera DOES shows up in the import window, and you are able to import directly from the camera. But in "File>Tethered Capture>

tethered Capture Settings>OK". camera detection is not recognized and stalls the process. 

Not sure what Apple did with this 15.2 update, but obviously Apple has to figure this out or Adobe has to counter.

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New Here ,
Dec 14, 2019

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My Macbook pro suddenly stopped recognizing my Canon Mark IV camera when I use the Thether Capture option, if I connect it to my Windows PC if it recognizes it. My Mac does recognize the camera, but when I use Lightroom it does not recognize it, I wish I could help me I already lost a full day without getting anything.

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Adobe Community Professional ,
Dec 14, 2019

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I have seen a few posts that there is a problem with theater in LR and C1 after the update to Mac OS 15.2..

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.4, Lr 3.4.1, Ps 21.2.3, Camera OM-D E-M1.

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Explorer ,
Dec 15, 2019

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Same issue. Tried two laptops (MacBook Pro 2019 16" and 2014 15") both running the latest OS (Catalina 10.5.2), two cameras (Canon 1Dx and 5D IV), multiple cords, but nothing is working. It work last weekend and mid-week for a shoot, but not now. 

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Adobe Community Professional ,
Dec 15, 2019

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Try reverting to Catalina v 10.15.1 if it's possible.

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.4, Lr 3.4.1, Ps 21.2.3, Camera OM-D E-M1.

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New Here ,
Dec 15, 2019

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Im having similar issues with a Nikon d500 since I upgraded my iMac to Catalina 10.15.2 when I try and import images, LR finds the camera however it says there are no images on either card, same also applies to the Nikon transfer 2 software.

I have been on a chat conversation with Apple and they just refered me to Nikon & Adobe, typical.

Never had any issues with version 10.15.1 ?

 

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New Here ,
Dec 15, 2019

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Same issue here even with Capture one, My Canon EOS Utility also will not recorgnize my EOS R. I believe the OS 15.2 broke something. Hope Adobe and Canon will work fast to resolve.

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New Here ,
Dec 15, 2019

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Same issue - just shot last weekend with no problem and today went to fire up the Tether Capture and get the "no camera detected". I was able to import my photos after the fact with my cords but i can't shoot tethered. 😞

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Community Beginner ,
Dec 16, 2019

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Exactly the same issue here – last week my Canon 5D IV was shoting tethered just fine, now it's dead, dead, dead. I've tried everything eight wasy to Sudnay, and still no luck. The Mac OS Console.app simply spews connections, disconnections, errors etc. concerning the issue. Somebody broke something.

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New Here ,
Dec 16, 2019

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Same exact issue here. Tethered shooting with my 5D MKIV and MacBook Pro worked fine on Friday. Today, Monday, after updating to Catalina 10.15.2 now Lightroom Classic doesn't see my camera. Nothing has changed in terms of my setup. I can shoot to card and open Lightroom and see all the photos on my card and import them. But Lightroom Classic doesn't even recognize my camera in order to import photos from card. Adobe, please get a fix for this asap...

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New Here ,
Dec 17, 2019

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any fixes?

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LEGEND ,
Dec 17, 2019

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Known issue, see last item in: https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Community Beginner ,
Dec 19, 2019

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Thanks David ! 

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New Here ,
Dec 19, 2019

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CaptureOne has addressed this issue. What's going on with Adobe? You can only blame Apple for so long.

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New Here ,
Dec 19, 2019

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Was this through a recent update? 

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New Here ,
Dec 19, 2019

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according to the following link, CaptureOne put out an update today. 

https://support.captureone.com/hc/en-us/articles/360004264838-Regarding-tethering-and-Mac-OS-10-15-2...

 

As others have posted, I can see my camera in ImageCapture and System Profile. Lightroom Classic does not, even after recent update. 

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New Here ,
Jan 02, 2020

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So it's been over two weeks and still nothing from Adobe regarding this issue??? Looks like it's time to try Capture One.....

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