top quarter of image not showing

New Here ,
Mar 31, 2021 Mar 31, 2021

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HI- when opening an image in Develop, the top quarter is a white background with info abouit the file name, date, pixels. the top quarter of the image is missing. I cannot find a method to remove that so I can edit (and see) the whole image. I see the whole image oin Library.

Hope somone can help.

Thanks in advance.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 31, 2021 Mar 31, 2021
Let me guess! You are using Lightroom v6 or earlier (Perpetual) on a Mac with Catalina or Big Sur OS? The 'white panel' is the Info data that can be toggled by repeatedly pressing keyboard [i]. This symptom is being reported in forums along with Maps and Face Detection that are failing in 'old' versions of Lr. v6 is Falling Apart- Petapixel article  

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Let me guess! You are using Lightroom v6 or earlier (Perpetual) on a Mac with Catalina or Big Sur OS?

The 'white panel' is the Info data that can be toggled by repeatedly pressing keyboard [i].

This symptom is being reported in forums along with Maps and Face Detection that are failing in 'old' versions of Lr.

v6 is Falling Apart- Petapixel article

 

Regards. My System: Lr-Classic 10.2, Photoshop 22.3, Lightroom 4.2, Windows-10 Nikon DSLR.

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New Here ,
Apr 09, 2021 Apr 09, 2021

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yes, the solution proposed by WobertC worked. 

It was a prompt reply and I am thankful to receive it. I never woulkd have thought of that solution - it must be a bug in the program.

 

Great that there are people like WobertC to help us with the editing problems.

 

Steve

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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Problem is 'solved' for you, good! but, not a 'Bug'. It is simply that the 'new' operating systems are now showing incompatibilities with the 'old' software.

 

Regards. My System: Lr-Classic 10.2, Photoshop 22.3, Lightroom 4.2, Windows-10 Nikon DSLR.

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