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Touch workspace don't work on LR 7.3

Community Beginner ,
Apr 05, 2018

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I just upgrade to LR classic cc on the Touch Workspace don't work anymore. click on the icone and nothing start.

i'am using MS surface pro 4

Thanks

I posted this issue over in the Community Forum to bring it to the attention of more people. Feel free to chime in there, and keep an eye on progress.

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Touch workspace don't work on LR 7.3

Community Beginner ,
Apr 05, 2018

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I just upgrade to LR classic cc on the Touch Workspace don't work anymore. click on the icone and nothing start.

i'am using MS surface pro 4

Thanks

I posted this issue over in the Community Forum to bring it to the attention of more people. Feel free to chime in there, and keep an eye on progress.

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Apr 05, 2018 0
Explorer ,
Apr 05, 2018

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I can confirm that I am seeing the same (lack of) behavior on my Wacom MobileStudio Pro.

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Apr 05, 2018 0
Adobe Employee ,
Apr 05, 2018

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Hi christianm44722388 and rob-sylvan,

Sorry that the touch workspace is not working for you after the 7.3 update of Lightroom Classic CC.

Could you please take a look at the solutions documented here: Troubleshoot issues when using a Wacom tablet (related to Illustrator but applies here as well) and let us know if that helps.

Thanks,

Akash

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Apr 05, 2018 0
Explorer ,
Apr 05, 2018

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Hmmm ... well, my drivers are kept up to date, but everything else is otherwise working fine, so I'm hesitant to mess up something else for the remote possibility it could solve a problem with a feature I never use. I'm afraid I'll have to pass on that step. I do know it was working in 7.2 because I accidentally turned it on once last month, and it worked. The thought of reconfiguring all my Wacom settings gives me the vapors.

I do appreciate your advice, and I regret being unable to help with that step.

I can tell you what it does consistently:

- starting in Grid view with a few thumbnails showing in a folder, and one photo selected

- tap the Touch icon

- the view switches to Develop, and all thumbnails vanish

- pressing the G key switches back to Grid view, and thumbnails appear in the main area, but Filmstrip is empty

- changing sources via the Folders panel never populates the Filmstrip, though the main area loads with thumbnails

- restarting Lr is the only way to get it back to normal

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Apr 05, 2018 1
Community Beginner ,
Apr 06, 2018

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Hi,

Thanks for your answer but i'am not using Wacom Tablet.

In fact i'am on a MS surface pro 4 and it did have a 13" 2k Touch Screen. Its almost impossible to work with the standard tools thats why i'am using only the "Touch Workspace".

But now with this 7.3 update it does not work. thats all as describe by rob-sylvan.

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Apr 06, 2018 2
Explorer ,
Apr 06, 2018

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I posted this issue over in the Community Forum to bring it to the attention of more people. Feel free to chime in there, and keep an eye on progress.

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Apr 06, 2018 1
Adobe Employee ,
Apr 06, 2018

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Thanks for posting this on our Feedback community rob-sylvan, I am getting this checked.

Regards,

Akash

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Apr 06, 2018 1
Community Beginner ,
Apr 06, 2018

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hi, Thanks for posting.

Just waiting for another update to correct this.

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Apr 06, 2018 0
Community Beginner ,
Apr 20, 2018

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Another broken feature in a professional graded product. Yes!

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Apr 20, 2018 0
New Here ,
Jun 20, 2018

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"Touch Workspace" still does not work properly, even after 7.4 update!

What a shame for a having a huge increase on profit of Adobe...

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Jun 20, 2018 0
Community Beginner ,
Jun 20, 2018

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I have a Surface Book 2 and the Touch Workspace for Lightroom 7.4 is still not working.

Please fix this soon Adobe.

PS

A left handed option for Lightroom on PC and Android would also be greatly appreciated.

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Jun 20, 2018 1
Adobe Employee ,
Aug 24, 2018

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Hi All,

We're happy to announce the release of Lightroom Classic CC 7.5.

This update includes the fix for Lightroom Classic 7.3: Touch Workspace appears broke (thumbnails missing) | Photoshop Family Custome...issue.

Here's the list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom Classic CC

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,

Mohit

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Aug 24, 2018 0