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Transfer files from DropBox to Adobe Creative Cloud.

Community Beginner ,
Jul 17, 2019

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I have a real problem. I have been using Dropbox for all my photos... approx 60,000 which many have been edited in Lightroom. It seems that Dropbox and Lightroom do not work together, so that each time Dropbox syncs the files, a new file is created. According to Dropbox I have over 327,000 photo files. which has slowed down my computer to a crawl.  I cannot see these files or photos. I really do not want all the various versions of each photo as separate files.

In discussion with Dropbox, my only solution is to download the files to my computer and then upload them to the cloud. (each file takes 5-10 minutes to download.)

In discussion with Adobe Support, my only solution is to download to my computer then Lightroom will have to find them again.( in order to preserve my Lightroom Catalog with all my data including many hours of adding keywords and stars etc, as well as a lot of editing). I do not want to lose this tedious work.

What I really wanted to do was transfer from Lightroom Classic to Lightroom CC so I could use adobe cloud. I do not have room on my computer to transfer my catalog and someone at support tried to help me, would not listen when I said there is not enough room and now everything in Lightroom has disconnected and I am in a desperate situation because they cannot restore it. Basically Adobe support made a mess and has left me without a solution. Most of my photos are missing in the Lightroom Catalog.

Has anyone found a way to get this done without losing the metadata?

Thanks,

Maggie.

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Transfer files from DropBox to Adobe Creative Cloud.

Community Beginner ,
Jul 17, 2019

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I have a real problem. I have been using Dropbox for all my photos... approx 60,000 which many have been edited in Lightroom. It seems that Dropbox and Lightroom do not work together, so that each time Dropbox syncs the files, a new file is created. According to Dropbox I have over 327,000 photo files. which has slowed down my computer to a crawl.  I cannot see these files or photos. I really do not want all the various versions of each photo as separate files.

In discussion with Dropbox, my only solution is to download the files to my computer and then upload them to the cloud. (each file takes 5-10 minutes to download.)

In discussion with Adobe Support, my only solution is to download to my computer then Lightroom will have to find them again.( in order to preserve my Lightroom Catalog with all my data including many hours of adding keywords and stars etc, as well as a lot of editing). I do not want to lose this tedious work.

What I really wanted to do was transfer from Lightroom Classic to Lightroom CC so I could use adobe cloud. I do not have room on my computer to transfer my catalog and someone at support tried to help me, would not listen when I said there is not enough room and now everything in Lightroom has disconnected and I am in a desperate situation because they cannot restore it. Basically Adobe support made a mess and has left me without a solution. Most of my photos are missing in the Lightroom Catalog.

Has anyone found a way to get this done without losing the metadata?

Thanks,

Maggie.

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Jul 17, 2019 1
Adobe Community Professional ,
Jul 17, 2019

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I find it very hard to understand what the problem really is. Dropbox and Lightroom work fine together. Many people use Dropbox to sync their catalog and images between computers. What kind of Dropbox account do you have? The standard account creates a local Dropbox folder, that contains all the files. That folder is constantly synced, but it means that you have a local copy of all times.

When you edit an image in Lightroom, that image is not changed in any way. The edits are not applied directly onto the image, but are stored as a kind of ‘to do list’ in the Lightroom catalog. Same for adding keywords, ratings, color labels, etc. Because the images are not changed in any way, Dropbox will have no reason to sync them again after you have edited them in Lightroom. You say that according to Dropbox you have a few hundred thousand files, but I suspect that these are not only images, but lots of other files as well. And just having a lot of files on your hard disk should not slow down your computer.

If I understand you correctly, then your first and foremost problem right bow is that your images are shown as ‘missing’ in Lightroom. That happens when you move them without Lightroom knowing what you did. Try to find them on your computer, they should be there. Then read this how to ‘reconnect’ them. Reconnect missing folders rather than individual missing images if possible. https://www.lightroomqueen.com/lightroom-photos-missing-fix/

-- Johan W. Elzenga, http://www.johanfoto.com

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Jul 17, 2019 0
Community Beginner ,
Jul 17, 2019

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Yes... I am afraid to transfer them file by file to an external hard drive then to Adobe cloud... not only is this a massive tedious job, but will it work and is there an easier way?

Downloading one file takes 5- 10 minutes and I have about a hundred files.

According to my discussions with Dropbox, they do not support Lightroom so when Dropbox syncs, they see it as a new image and record it as a new image, although I cannot see any extra copies. Dropbox support are the ones who told me syncing takes a long time because I have 327,000 images.. which started my quest to transfer to Adobe Cloud.

I found that while I had syncing on, our internet speed was used up and we could not watch a movie via Netflix so I had to pause syncing. So I called Dropbox support trying to find out why.  Apparently pausing sync caused further problems. I have been trying to keep my photos online only rather than on my computer, to save space.

My photos have disappeared from my Lightroom catalog because Lightroom support screwed up. I called to ask a question about adobe cloud, I gave them control of my computer and the next thing I knew, Mohammed tried to transfer my catalog from Classic Lightroom to Lightroom CC. It failed because I did not have enough room on my computer, but he insisted and pressed continue... now it is stuck in limbo.

I am so pissed off and frustrated, I was hoping someone could help. Adobe support has spent hours and hours trying to fix it... and so far are telling me it is a Dropbox problem, Dropbox says it is an Adobe problem... all I know is I have all my photos in Dropbox but now my Lightroom catalog is empty.

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Jul 17, 2019 0
Community Beginner ,
Jul 17, 2019

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My images are not on my computer, they are all "online only" to save space on my computer...

My big mistake started with making my images online only (which I needed to do because my computer was nearing full capacity.)

I can only go by what Dropbox support tells me. they said that Dropbox does not support Lightroom, so when an image changes, Dropbox "thinks" it is a new image and saves it as another image. I do not pretend to understand, I cannot see these copies of the image in my Dropbox file. I was shocked when they said I have 327,000 images.

My images are missing because Lightroom support moved them,not me, I know better.

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Jul 17, 2019 0
Adobe Community Professional ,
Jul 17, 2019

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I'm using Dropbox with Lightroom on a Mac seamlessly.

I'm wondering if you could share your LR catalog setup here perhaps so we could see/compare to other known successful setups using Dropbox.

I see your bigger problem as being the massive increase in file numbers each time a Dropbox Sync occurs.

Would that be a fair assumption ?

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Jul 17, 2019 0
Community Beginner ,
Jul 17, 2019

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Everything was working fine, until my computer became so slow when Syncing was turned on.... that's when I called Dropbox support and found out all about how syncing works with Lightroom and Adobe.

I have 61,000 photos in my lightroom catalog... I do take a lot of photos, and the catalog has been building since 2010

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Jul 17, 2019 0
Adobe Community Professional ,
Jul 18, 2019

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Like I said, Lightroom does not change your images, so what Dropbox says may technically be true (when an image changes it will be copied), but in practice it is not. Lightroom Classic needs the images to be local, however. You cannot work with ‘online only’ images, so that is the problem. That is why Lightroom now shows them as ‘missing’. You will have to change your Dropbox settings so the images are kept locally. There is no other way.

-- Johan W. Elzenga, http://www.johanfoto.com

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Jul 18, 2019 0
New Here ,
Sep 21, 2020

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Hi, 

I am having the same problem! Not only does adobe lightroom take every file of mine out of dropbox and downloads it into lightroom, it also rearranges folders. If I were to go in and 'select' a few pictures to go through it would take those pictures and tuck it away into some random folder that took me hours to find! I use both my computer and my laptop for working on pictures, so it makes it so much easier to use dropbox. However, because of this problem it just becomes a giant mess.

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Sep 21, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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Go buy one or two external hard drives, large enough to store all your images.
Then try downloading two images that look like duplicates. If they are, you'll need to comb through what's on Dropbox and delete from there, THEN start thinking asbout downloading to your computer.

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Sep 22, 2020 0