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Transfer of licence to new PC

New Here ,
Apr 06, 2020

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Hello,

 

I didn't know correctly how to transfer my Adobe Lightroom 6 licence to a new PC so I've installed it on two PCs in the past 3 years and didn't deactivate it before uninstalling (which I did each time - none of these installations is existing anymore). Only one of these PC is existing right now (a laptop which I use from time to time), the other one was disassembled some time ago.

Then I tried to install it the third time to my most current PC, but when opening it the first time, I got the message that revealed I should have deactivated the licences before uninstalling them from the respective PCs.

So my question is - how am I able to activate it on my current PC? Can the older activations get deactivated by Adobe Support? I can proof ownership with invoice and physical media.

 

Kind regards,

ssdnvv

Get in contact with Adobe, probably start that via Chat, all Adobe products and web pages have the Chat button, sometimes  via contact us.

 

Another member had your problem yesterday, went thru failed possible solution like the one(s)  mentioned above, heck I advised same. All that did not work.

 

Member contacted Adobe, and they helped, despite old old very old non supported software.

 

Mind you, I also recommend he play the Lotto after such success.

 

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Download and install, Problem or error, Windows

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Transfer of licence to new PC

New Here ,
Apr 06, 2020

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Hello,

 

I didn't know correctly how to transfer my Adobe Lightroom 6 licence to a new PC so I've installed it on two PCs in the past 3 years and didn't deactivate it before uninstalling (which I did each time - none of these installations is existing anymore). Only one of these PC is existing right now (a laptop which I use from time to time), the other one was disassembled some time ago.

Then I tried to install it the third time to my most current PC, but when opening it the first time, I got the message that revealed I should have deactivated the licences before uninstalling them from the respective PCs.

So my question is - how am I able to activate it on my current PC? Can the older activations get deactivated by Adobe Support? I can proof ownership with invoice and physical media.

 

Kind regards,

ssdnvv

Get in contact with Adobe, probably start that via Chat, all Adobe products and web pages have the Chat button, sometimes  via contact us.

 

Another member had your problem yesterday, went thru failed possible solution like the one(s)  mentioned above, heck I advised same. All that did not work.

 

Member contacted Adobe, and they helped, despite old old very old non supported software.

 

Mind you, I also recommend he play the Lotto after such success.

 

Topics

Download and install, Problem or error, Windows

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160

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LEGEND ,
Apr 06, 2020

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Go to your Adobe account page https://account.adobe.com/
Click on View Plan Details

Scroll all the way down to the bottom, where you can deactivate license on your old computers.

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New Here ,
Apr 06, 2020

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Thanks for your answer.

There is no "view plan details" link to click on:

ssdnvv_0-1586187379002.png

And the activations are neither shown in the "view plan" for cc nor dc free memberships.

The only place I can find a reference is in "my products"-section, where the registration is shown.

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LEGEND ,
Apr 07, 2020

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Click on Profile, click on Active Sessions, then you can end sessions as needed.

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New Here ,
Apr 08, 2020

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I am sorry, but how should it help me with my activation problem if I end browser-sessions to my adobe account?

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LEGEND ,
Apr 08, 2020

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When you click on 'active sessions', it shows you a list of active LIGHTROOM sessions. Then you can deactivate Lightroom sessions, and then you can activate the Lightroom 6 on your new computer.

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LEGEND ,
Apr 08, 2020

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Get in contact with Adobe, probably start that via Chat, all Adobe products and web pages have the Chat button, sometimes  via contact us.

 

Another member had your problem yesterday, went thru failed possible solution like the one(s)  mentioned above, heck I advised same. All that did not work.

 

Member contacted Adobe, and they helped, despite old old very old non supported software.

 

Mind you, I also recommend he play the Lotto after such success.

 

Just another Adobe customer; My Sys; APP: LRC 9.2.1, PS 21.1.3; CMP: WIN WS 16GB OS 10 v1909 (18363),
mid 2015 MBPr 15” 16GB MACOS 10.15.5; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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New Here ,
Apr 09, 2020

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Thanks alot, they helped me. Within 2 minutes the activations were reset 🙂

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