Unable to export videos

[ac52098327]

A few months ago I upgraded Lightroom to the latest version and lost the ability to export slide shows as high res videos.  I was told it was a known issue and after a view months a new update fixed the problem.  Once again, I've updated to the latest version of Lightroom and the problem is back.  I can only export videos at the lowest resolution.  HELP PLEASE. 

[Mohit Goyal]

Hi ac,

Please let us know the Lightroom and operating system version you are using now? also, are getting any error message while doing the export.

Regards,

Mohit

[tonstu]

LR 2015.1

[tonstu]

IMAC 27 inch 3,06 GHZ intel core duo. 4GB 1067 MHz ddr3

Video ATI Radeon HD 4670 256 MB

[Just Shoot Me]

tonstu  wrote

LR 2015.1

That is very old.

Update it to CC 2015.10.1 from here.

Download Photoshop Lightroom

[tonstu]

Lightroom-versie: CC 2015.10 [ 1111918 ]

Licentie: Creative Cloud

Besturingssysteem: Mac OS 10

Versie: 10.11 [6]

Toepassingsarchitectuur: x64

Aantal logische processors: 2

Processorsnelheid: 3,0 GHz

Ingebouwd geheugen: 4.096,0 MB

Beschikbaar fysiek geheugen voor Lightroom: 4.096,0 MB

Fysiek geheugen gebruikt door Lightroom: 307,7 MB (7,5%)

Virtueel geheugen gebruikt door Lightroom: 4.479,6 MB

Cachegeheugengrootte: 851,0MB / 852,2MB (99,9%)

Maximumaantal door Camera Raw gebruikte threads: 2

Camera Raw SIMD-optimalisatie: SSE2

Virtueel geheugen Camera Raw: 0MB / 2047MB (0%)

Schermen: 1) 2560x1440

GPU-info:

ATI Radeon HD 4670 OpenGL Engine

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3 ATI-10.0.52

Renderer: ATI Radeon HD 4670 OpenGL Engine

LanguageVersion: 3.30

Toepassingsmap: /Applications/Adobe Lightroom

Bibliotheekpad: /Users/ton/Pictures/Lightroom/Lightroom Catalog.lrcat

Map Instellingen: /Users/ton/Library/Application Support/Adobe/Lightroom

Geïnstalleerde plug-ins:

1) AdobeStock

2) Aperture-/iPhoto-importeerprogramma-plug-in

3) Canon-plug-in voor tethering

4) Facebook

5) Flickr

Config.lua-vlaggen: None

Dear,

This is my configuratie.

Versie 10.11(6)

[ac52098327]

Hi, thanks for your speedy reply.  I'm now running Lightroom 2015.10.1  and Camera Raw 9.10.1 which I believe are the latest updates.  My MacPro is running OS 10.12.5.  As I recall, when this was happening with a previous version of Lightroom I was told that the problem occurred when the slide show included both horizontal and vertical images.  Has that problem returned or is it a new problem?  The work depends on being able to export high res video slide shows.  Please advise asap.  Thanks. 

[ac52098327]

Hi Mohit,  Any help for me yet re exporting videos? 

Thanks. 

Alvin

[Mohit Goyal]

Please refer: Lightroom: Will not export both portrait and landscape oriented pictures as a slideshow video in 720...

Thanks,

Mohit

[ac52098327]

Hi Mohit,

What is it that you found in that thread that you think will solve my problem.   Is there a solution hidden in all that information? 

Alvin

[ac52098327]

Hi Mohit.  I've reinstalled Lightroom and I am still not able to export any videos except at the lowest resolution.  The videos contain both vertical and horizontal images.  The preview and "play" work fine.  When I try a 720p export the progress bar does not move at all no matter how long I wait.  This is the same problem I had with a previous version of Lightroom and was told that it was a known issue.  Is that the case with the latest version as well?  Is there a new version on the way that will fix the problem?  Is there something else that I need to do?  This feature is ESSENTIAL to my work.  Please respond to this email.  Thanks.