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Unable to open CR3 files in LR Classic

New Here ,
Aug 03, 2020

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After obtaining the Canon R5, I am unable to import any of those photos (CR3) into Lightroom, I keep getting an unable to Preview this file.  Is this because these files are new to Adobe and there needs to be a new release for lightroom?  Yet I am seeing YouTube videos were edited photos are being viewed.  Don't understand how Jared Polin is able to use lightroom.  Do the RAW files need to be converted somehow and then imported?   Please help someone.

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Unable to open CR3 files in LR Classic

New Here ,
Aug 03, 2020

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After obtaining the Canon R5, I am unable to import any of those photos (CR3) into Lightroom, I keep getting an unable to Preview this file.  Is this because these files are new to Adobe and there needs to be a new release for lightroom?  Yet I am seeing YouTube videos were edited photos are being viewed.  Don't understand how Jared Polin is able to use lightroom.  Do the RAW files need to be converted somehow and then imported?   Please help someone.

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Problem or error

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50

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 03, 2020

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... Don't understand how Jared Polin is able to use lightroom.  Do the RAW files need to be converted somehow and then imported?

 

I think Jared Polin has converted the RAW files to DNG using Canon's own program that cames with the camera.

Then these DNG files can be imported in Lightroom.

 

   

 

 

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Adobe Community Professional ,
Aug 03, 2020

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Until the next update of Lightroom is released,  you can use the DNG converter 12.4 Beta to convert the files from this camera to DNG files, which can be imported in Lightroom.

Windows: https://supportdownloads.adobe.com/detail.jsp?ftpID=6971

Mac: https://supportdownloads.adobe.com/detail.jsp?ftpID=6969

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