Unable to Reinstall LR6 on mac

New Here ,
Jan 19, 2021

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Hello,

in 2015 i bought online LR6 and used it until i got a new Mac now.

Ihave an instance with MacOS Mojave and i'm trying to install LR6 on it. The in stallation is starting and then bringing me to a screen asking me to connect to the creative cloud. But this is not working, the screen replies, my login data is incorrect, but it isn't. With the same data i can connect to cc without problems, but not in the installation process of LR6. So the installation is aborted.

Any ideas how to install it?

Best regards, Markus

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Download and install, Mac, Problem or error

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Adobe Community Professional ,
Jan 19, 2021

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MacOS Mojave wasn't designed to work with Lightroom 6

Take a look to the system requirements of Lightroom 6:  Lightroom Classic system requirements

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New Here ,
Jan 19, 2021

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But on another machine with mojave it worked until i got a new one. I think, it has nothing to do with this, the installer is running, only the requiered login to register is not working.
Maybe Adobe shut down the registrationserver for LR6?

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LEGEND ,
Jan 19, 2021

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Adobe has not shut down the registration server.

 

You should be able to install the trial version of LR 6 without even having to register. (Then later you can register once it is installed).

 

Exactly how are you installing LR 6? Tell us the exact step-by-step description, leaving nothing out.

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New Here ,
Jan 20, 2021

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OK, here is Step by Step what i'm doing:


 


- in an macOS 10.14.6 installation


- opening the latest image Lightroom_6_LS11.dmg by double clicking it


- it opens a new window, in there an icon calles Install


- doubleclicking on Install opens the Installer in a new window


- in there 2 possibilities, Install or test.


- i doubleclick on Install


- next sceen is telling me, a login is requiered, so i click on login


- the login screen appears an i fill out with my registered eMail an password and press login


- i receive an error message, that tells me that my adobe id and my password doesn't match.


 


Shure that my password is correct, otherwise i couldn' be here. I changed my password, without any success here in the installation.

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New Here ,
Jan 20, 2021

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the same with the testing option. 

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LEGEND ,
Jan 20, 2021

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I don't have a Mac, I have Windows 10, but I just tried installing LR 6 and the installation worked perfectly, it recognized my userID and password and installed the software as expected.

 

If you still can't get this to work, I suggest you try the Creative Cloud Cleaner Tool

 

Also, you say you have a new Mac with Mojave, are you 100% sure it is Mojave and not a later operating system? What is the version number of OSX?

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LEGEND ,
Jan 20, 2021

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What is the exact word-for-word error message?

 

Do you see a way to install the free trial? Perhaps on the screen where you have to enter your password and user ID?

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Adobe Community Professional ,
Jan 20, 2021

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Lightroom 6 is the last version of the application that was issued using a licensed key to activate the application. You are allowed two activations at any point in time. You have to use the same account you used to activate the original purchase. See the attached which I posted recently in a thread regarding Lightroom 6.

Screenshot 2021-01-20 at 6.07.07 AM.png

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.2.1, LrC 10.1.1 (>10.0), Lr 4.1, Ps 22.1, Pr 14.8.0; Camera OM-D E-M1.

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markuso77327540 AUTHOR LATEST
New Here ,
Jan 21, 2021

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Finally i got it solved. I downloaded another Lightroom installation file and this worked without problems.

Thank You all for Your replies and help!

best regards

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