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Unable to upload video mp4 files

New Here ,
Aug 31, 2020

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I tried to import files that I photographed but the software does not recognize the video files....Windows 10, 64 bit....Lightroom Classic v 12.4

Annotation 2020-08-31 092058.jpg

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Import and export, Problem or error, Windows

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Unable to upload video mp4 files

New Here ,
Aug 31, 2020

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I tried to import files that I photographed but the software does not recognize the video files....Windows 10, 64 bit....Lightroom Classic v 12.4

Annotation 2020-08-31 092058.jpg

TOPICS
Import and export, Problem or error, Windows

Views

68

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Aug 31, 2020 0
LEGEND ,
Aug 31, 2020

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What happens if you change the file extension to .mpg?

 

not LrC, but  see: https://windowsreport.com/file-unsupported-compression-type/

 

followuo, apparently thaat might not be the issue/solution,

 

not a solution,  but see: https://community.adobe.com/t5/lightroom-classic/cannot-import-mp4-files/td-p/10956262?page=1

 

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Aug 31, 2020 0
LEGEND ,
Aug 31, 2020

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Try this: http://www.lightroomfanatic.com/tutorials/troubleshooting/solving-lightrooms-there-is-a-problem-with...

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Aug 31, 2020 0
Adobe Community Professional ,
Aug 31, 2020

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Are they HEVC files using the H265 codec? Lightroom Classic on windows does not support those: https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html#hevc-video-files

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Aug 31, 2020 0
ShaiKe LATEST
New Here ,
Aug 31, 2020

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Thanks, I tried but it did not work

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Aug 31, 2020 0