Unknown error preventing jpeg import into Lightroom Classic

New Here ,
Jan 23, 2021 Jan 23, 2021

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I'm on Mac OS 1.1 and with Lightroom Classic 10.1.1. Scanned (jpeg) photos will not import. I get a notice that "an unknown error has occurred (25)". I have been importing sucessfully for years so this is a sudden change. Help!

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New Here , Jan 24, 2021 Jan 24, 2021
Thanks to all for responding. The problem was indeed formatting but in an unexpected way. It turned out that the file names had a backslash in them. Apple allows  that but apparantly, Lightroom does not.   I removed that symbol from all files and they imported correctly. Thanks again. 

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LEGEND ,
Jan 23, 2021 Jan 23, 2021

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My first guess is that these files are corrupted, or somehow in the wrong format. Can you scan them again and store them in a different place before import?

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Adobe Community Professional ,
Jan 23, 2021 Jan 23, 2021

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Will they load in Photoshop?

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Adobe Community Professional ,
Jan 23, 2021 Jan 23, 2021

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1. Were the files scanned with Image Capture?  Other LR problems have been reported with Image Capture scans (scanning as TIFFs, not as JPEGs).

 

2. Upload a sample file to Dropbox or similar and post the sharing link here.  We can put the file under the microscope and likely determine a workaround.

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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New Here ,
Jan 24, 2021 Jan 24, 2021

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Thanks to all for responding. The problem was indeed formatting but in an unexpected way. It turned out that the file names had a backslash in them. Apple allows  that but apparantly, Lightroom does not.   I removed that symbol from all files and they imported correctly. Thanks again. 

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