Update to V10 unavailable

[adrianc66107199]

I've gone through the help section of LR and also tried opening up Creative Cloud.  In both cases it says my software is up to date yet I remain on V9.  Similarly, when I look at the latter it says Photoshop is up to date but again I'm on the previous version.  Anyone know what's going on?  (I'm on Windows 10 , 2004 build).

[dj_paige]

Did you try signing out of the Creative Cloud software and then signing back in?

[adrianc66107199]

Hi.  Yes I've tried that but it makes no difference.

[adrianc66107199]

Thank you. I've tried every step but none work

[AxelMatt]

Please take a look here:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

[adrianc66107199 · Accepted solution]

Thank you, I've tried every step suggested in that link but none work

[adrianc66107199]

I restarted my laptop after following all the above and it's worked! 6 updates are available. Thank you

[MarekMularczyk]

Is your computer meeting necessary requirements?

https://helpx.adobe.com/lightroom-classic/system-requirements.html

[adrianc66107199]

Yes I've checked. I've used LR and creative cloud for years and no problems until now