Update to V10 unavailable

Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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I've gone through the help section of LR and also tried opening up Creative Cloud.  In both cases it says my software is up to date yet I remain on V9.  Similarly, when I look at the latter it says Photoshop is up to date but again I'm on the previous version.  Anyone know what's going on?  (I'm on Windows 10 , 2004 build).

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correct answers 1 Correct Answer

Community Beginner , Oct 23, 2020 Oct 23, 2020
Thank you, I've tried every step suggested in that link but none work 

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LEGEND ,
Oct 23, 2020 Oct 23, 2020

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Did you try signing out of the Creative Cloud software and then signing back in?

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Hi.  Yes I've tried that but it makes no difference.

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Thank you. I've tried every step but none work

 

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Adobe Community Professional ,
Oct 23, 2020 Oct 23, 2020

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Thank you, I've tried every step suggested in that link but none work

 

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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I restarted my laptop after following all the above and it's worked! 6 updates are available. Thank you

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Adobe Community Professional ,
Oct 23, 2020 Oct 23, 2020

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Is your computer meeting necessary requirements?

https://helpx.adobe.com/lightroom-classic/system-requirements.html

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Yes I've checked. I've used LR and creative cloud for years and no problems until now

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