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Upgrade issues

New Here ,
Apr 20, 2020

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I paid for upgrade with PayPal. My PayPal shows it was paid but when I go to use Lightroom "upgrade now" still shows. I click it and it says unable and to contact support.

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Upgrade issues

New Here ,
Apr 20, 2020

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I paid for upgrade with PayPal. My PayPal shows it was paid but when I go to use Lightroom "upgrade now" still shows. I click it and it says unable and to contact support.

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Problem or error

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46

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 20, 2020 0
LEGEND ,
Apr 20, 2020

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You should contact Adobe support. We can't help with payment or subscription issues. 

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Apr 20, 2020 0
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LEGEND ,
Apr 20, 2020

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Did you download and install the Adobe Creative Cloud Desktop App?

 

https://www.adobe.com/creativecloud/desktop-app.html

 

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Apr 20, 2020 0