Video Card Problem in LR CC

New Here ,
Dec 26, 2016 Dec 26, 2016

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Can't use the Slideshow feature and get the following message: Slideshow and playback & export to video have been disabled because your video card or driver is not supported.......Recently upgraded from LR 5.?? and am still using the same Intel (r) HD Graphics Card.  Windows 10 is current, LR CC is current and the driver for the video card is current. Don't know what to do next.  When I look at System Information there is no information shown that relates to the video card.

Can anyone help?

Mike Lowder

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 26, 2016 Dec 26, 2016
Follow the instructions at the below link to download and install the latest graphics drivers for your integrated Intel HD xxxx graphics adapter:Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

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LEGEND ,
Dec 26, 2016 Dec 26, 2016

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In Lightroom, go to Preferences, click on the Performance tab, then uncheck the box that says Use Graphics Processor.

If that doesn't help, please state what video card you do have, and the exact version NUMBER of your Lightroom.

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New Here ,
Dec 26, 2016 Dec 26, 2016

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Hi:

Thanks for your reply. The Use Graphics Processor has been unchecked I am

using an Intel (R) HD Graphics card. LR CC version is 2015.8 (1099473).

Thanks again for any help. The unchecking did not make any difference.

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New Here ,
Nov 16, 2020 Nov 16, 2020

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I have been having video problems also since v10 desktop app.  Had to turn off GPU even with latest version from Nvidea :

NVIDIA System Information report created on: 11/16/2020 16:19:29
System name: DESKTOP-063D0HI

[Display]
Operating System: Windows 10 Pro, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 1060 6GB
Driver version: 452.06
Driver Type: DCH
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 1280
Core clock: 1506 MHz
Memory data rate: 8.01 Gbps
Memory interface: 192-bit
Memory bandwidth: 192.19 GB/s
Total available graphics memory: 22372 MB
Dedicated video memory: 6144 MB GDDR5
System video memory: 0 MB
Shared system memory: 16228 MB
Video BIOS version: 86.06.45.00.60
IRQ: Not used
Bus: PCI Express x16 Gen3
Device Id: 10DE 1C03 61613842
Part Number: G410 0030

[Components]

nvui.dll 8.17.14.5206 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.14.5206 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.14.5206 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.14.5206 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.14.5206 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.940.0 NVIDIA Control Panel
nvCplUI.exe 8.1.940.0 NVIDIA Control Panel
nvWSSR.dll 27.21.14.5206 NVIDIA Workstation Server
nvWSS.dll 27.21.14.5206 NVIDIA Workstation Server
nvViTvSR.dll 27.21.14.5206 NVIDIA Video Server
nvViTvS.dll 27.21.14.5206 NVIDIA Video Server
nvLicensingS.dll 6.14.14.5206 NVIDIA Licensing Server
nvDevToolSR.dll 27.21.14.5206 NVIDIA Licensing Server
nvDevToolS.dll 27.21.14.5206 NVIDIA 3D Settings Server
nvDispSR.dll 27.21.14.5206 NVIDIA Display Server
nvDispS.dll 27.21.14.5206 NVIDIA Display Server
PhysX 09.19.0218 NVIDIA PhysX
NVCUDA64.DLL 27.21.14.5206 NVIDIA CUDA 11.0.228 driver
nvGameSR.dll 27.21.14.5206 NVIDIA 3D Settings Server
nvGameS.dll 27.21.14.5206 NVIDIA 3D Settings Server

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Adobe Community Professional ,
Dec 26, 2016 Dec 26, 2016

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Follow the instructions at the below link to download and install the latest graphics drivers for your integrated Intel HD xxxx graphics adapter:

Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

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New Here ,
Oct 19, 2017 Oct 19, 2017

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Actually, the latest Intel driver for the Intel HD 4000 and Windows 10, win64_153345.4653.exe, appears to fail Lightroom's check for OpenGL support.  I solved this issue by removing the latest driver and installing the previous driver, win64_153343.4425.exe, per the instructions here: Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

I needed to uninstall the most recent driver and manually reinstall (using the ZIP  version of the earlier driver).  I was then able to check (re-enable) GPU support in Preferences and Lightroom (Classic CC 7.0) now (once again) enables me to produce slideshows.  The driver that is currently working for me is found here: Download Intel® Graphics Driver for Windows* [15.33]

I would very much like to see this addressed in an upcoming release of the driver for the Intel HD 4000 adapter.

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Advocate ,
Oct 19, 2017 Oct 19, 2017

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Register your complaint with Intel, not Adobe. Intel provides the drivers for Intel video cards.

Kenneth Seals

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New Here ,
Oct 20, 2017 Oct 20, 2017

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Thanks. I'm well aware of the company that produces Intel drivers. My message wasn't a "complaint."   It contains a solution for the problem -- manifested in and reported here concerning Lightroom CC, an Adobe product -- that is the subject of this thread.

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