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visual error of imported presets

New Here ,
Jul 12, 2020

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i´ve imported my presets to LrC. When i open up the section "presets" a big grey area is shown but no presets to select. When I am on the grey area an scroll up or downwards i can see the picture change to the presets. It is like they are hidden behind a curtain.

I´ve installed the newest driver of my graphic card. Radeon RX560. I´ve also done a lot of attempts in LrC settings. Nothing helps.

 

Any solutions out there?!

 

Thanks, Stefan

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Bug, Performance, Problem or error, Windows

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visual error of imported presets

New Here ,
Jul 12, 2020

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i´ve imported my presets to LrC. When i open up the section "presets" a big grey area is shown but no presets to select. When I am on the grey area an scroll up or downwards i can see the picture change to the presets. It is like they are hidden behind a curtain.

I´ve installed the newest driver of my graphic card. Radeon RX560. I´ve also done a lot of attempts in LrC settings. Nothing helps.

 

Any solutions out there?!

 

Thanks, Stefan

Topics

Bug, Performance, Problem or error, Windows

Views

65

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Most Valuable Participant ,
Jul 12, 2020

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Initial troubleshooting steps:

 

1. Please copy here the first ten lines from the menu command Help > System Info.

 

2. Set Preferences > Performance > Use Graphics Processor to Off and restart LR.  Does that fix it?

 

3. If you haven't installed the latest driver obtained directly from the manufacturer's web site (rather than Windows Update), go there to get the most recent driver:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

4. Post a full-resolution screenshot of your entire LR window, so we're all on the same page as to what you're seeing.

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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Community Beginner ,
Jul 12, 2020

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This may help. I had a similar problem and eventually found someone had written about this  in the Community - I can't remember where. Basically, they suggested that the problem is caused by a corupted preset. The solution was to turn off all presets using Manage Presets (sub-menu pops up by selecting the + on the right of the Preset bar) and then turn each one on in turn untill you find the preset causing the preset window to grey out. I did this and evetually found the preset causing the problem and I leave it turned off. This was after re-installing LRC, video drivers, running Chkdsk etc. Nothing worked except isolating the corupt preset. I dont know why it was corrupt but it did work in PS but not in LRC.

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Adobe Community Professional ,
Jul 13, 2020

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profiles.png

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LEGEND ,
Jul 13, 2020

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If you are seeing absolutly no presets what so ever, consider resetting the preference file.

 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

as in:

https://community.adobe.com/t5/lightroom-classic/lightroom-classic-presets-not-being-displayed/td-p/...

 

 

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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