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where is the chat feature to contact someone on adobe????

New Here ,
May 20, 2020

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I am extremely frustrated with adobe. I have spent an hour tryign to find the chat box where i can talk to an actual live agent to help me with lighroom classic. i was able to chat that on occasions when i needed help but i dont' remember where it is and i have been searching everywhere on adobe website including adobe cloud. But i can't find the damn button!!!! 

 

Can someone direct me? i need someone to help me with a cr2 file as i cannot import it to lightroom classic

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where is the chat feature to contact someone on adobe????

New Here ,
May 20, 2020

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I am extremely frustrated with adobe. I have spent an hour tryign to find the chat box where i can talk to an actual live agent to help me with lighroom classic. i was able to chat that on occasions when i needed help but i dont' remember where it is and i have been searching everywhere on adobe website including adobe cloud. But i can't find the damn button!!!! 

 

Can someone direct me? i need someone to help me with a cr2 file as i cannot import it to lightroom classic

Topics

How to, Problem or error

Views

296

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Adobe Community Professional ,
May 20, 2020

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CR2 file from which Canon camera model?

 

Which version of Lightroom Classic are you using?

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Explorer ,
Aug 06, 2020

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I'm having the same trouble contacting Adobe. Their website doesn't seem to offer any kind of one-on-one support anymore. Did you find a way to chat? If so, please share how you did it. Thanks.

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Adobe Community Professional ,
Aug 06, 2020

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Here is the link. You click on the little circle in the lower right-hand corner to initiate live chat.

Contact customer care 

Be aware that they only support current products, and you are likely to get just as good of support on This forum if you can clearly define your problem.

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LEGEND ,
Aug 06, 2020

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Also see last reply in: https://community.adobe.com/t5/lightroom-classic/how-to-contact-adobe-for-a-complex-lightroom-classi...

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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