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[Win10] Lightroom 9.0 crash doesn't start

New Here ,
Dec 08, 2019

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Hi everyone,

 

I started experiencing a nasty issue after an update - Lightroom Classic fails to start. The message in the events log is

Faulting application name: Lightroom.exe, version: 9.0.0.10, time stamp: 0x5da5965d
Faulting module name: DirectML.dll, version: 10.0.18362.267, time stamp: 0xd1d24d33

I installed the latest drivers for my GPU (GeForce GTX 1050 Ti) but the problem still persists. Anybody else experiencing this?

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Crash or freeze

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[Win10] Lightroom 9.0 crash doesn't start

New Here ,
Dec 08, 2019

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Hi everyone,

 

I started experiencing a nasty issue after an update - Lightroom Classic fails to start. The message in the events log is

Faulting application name: Lightroom.exe, version: 9.0.0.10, time stamp: 0x5da5965d
Faulting module name: DirectML.dll, version: 10.0.18362.267, time stamp: 0xd1d24d33

I installed the latest drivers for my GPU (GeForce GTX 1050 Ti) but the problem still persists. Anybody else experiencing this?

Topics

Crash or freeze

Views

258

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Community Beginner ,
Dec 08, 2019

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I recommend you contact ADobe and tell them your problem and they sort if you have any problems after you contact them about.

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LEGEND ,
Dec 08, 2019

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/Edited/

 

Strike that, the line 

Faulting module name: DirectML.dll, version: 10.0.18362.267

 

Is refering to Windows 10 version/build, not the DirectX version.

 

Odd that DirectX 10 is mentioned instead of DirectX 12.

 

Win 10 supports v12, that GPU supports v12

 

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.5; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
Dec 08, 2019

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I will make an assumption that when you installed the GPU driver, that you ran the default Express install. That would be the normal process in a well behaved computer.

 

If so, try again, but select Custom and select to accomplish a clean install.

 

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.5; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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New Here ,
Dec 09, 2019

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Hi,

 

Yes, the GPU driver si freshly updated but I did run the "Express Installation". I'll try again with the "Custom Install" to see if this fixes things.

 

I get the same error with previous versions of LR as well, I tried 8.3.1 and 8.3

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dplaton LATEST
New Here ,
Dec 12, 2019

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Unfortunately, this did not fix the issue. I did a fresh install of my video drivers but I get the same error

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LEGEND ,
Dec 08, 2019

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You might want to read the following, or look for similar pages. I just got this by searching google for "direectx 12 failure"

 

https://blog.pcrisk.com/windows/12289-how-to-fix-directx-errors

 

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.5; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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