Windows 10 Reboots when Lightroom open

New Here ,
Sep 17, 2019 Sep 17, 2019

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My desktop computer is spontaneously rebooting when Lightroom is open. This happens anywhere from 2-30 minutes after Lightroom is open. The computer does not crash or reboot for any other program. The only message that appears in Event Viewer is the following.

 

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 9/17/2019 7:52:11 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I have updated to the latest version of Windows, Lightroom and all of my motherboard BIOS and drivers. I'm running out of ideas for things to check and any help would be greatly appreciated.

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LEGEND ,
Sep 17, 2019 Sep 17, 2019

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1. Search the web (google) using  ;

Keywords: (70368744177664),(2)

 

Lots of incidents, but not involving Lightroom Classic.

 

for example: https://answers.microsoft.com/en-us/windows/forum/all/kernel-power-error-the-system-has-rebooted-wit...

 

Perhaps a hardware issue, perhaps a driver issue

 

 

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LEGEND ,
Sep 17, 2019 Sep 17, 2019

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Do not forget that Lightroom Classic uses lots of resources. Phtoshop for one is a lot tamer in this regard. Lightroom Classic can be even nastier than high level games. So Lightroom Classic may be stumbling onto a hardware problem.

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LEGEND ,
Sep 17, 2019 Sep 17, 2019

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However, some items to consider

 

1. Do you have use GPU acceleration on or off. If on turn it off, see if that helps

 

2. Is this a desktop PC? Could the GPU (card) be loose, could an auxiliary power cable to the GPU be loose?

 

3. Are you overclocking the CPU?

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LEGEND ,
Sep 17, 2019 Sep 17, 2019

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LEGEND ,
Sep 17, 2019 Sep 17, 2019

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And, you might, if you have not already, post your problem at :

https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom?topi...

 

Where actual  Adobe techs hang out

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New Here ,
Sep 18, 2019 Sep 18, 2019

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Thank you for the replies. While I'm not overclocking, I believe that the CPU is overheating. I've ordered some thermal paste and will re-attach the CPU heat sink.

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Adobe Community Professional ,
Sep 18, 2019 Sep 18, 2019

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One of the things I would be concentrating on is checking the RAM modules to see if one is failing. There are usually two or four..
Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.2.3, LrC 10.2, Lr 4.1, Ps 22.3, Pr 14.8.0; Camera OM-D E-M1.

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New Here ,
Sep 21, 2019 Sep 21, 2019

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I replace CPU cooler rated at 95w with one rated at 150w. 
AIDA64 Stress Test for 2 hours - No issues
Prime95 Stress Test for 1 hour - No issues
Temps rarely getting above 80 degrees C now.

 

However, the issue still occurred when opening Lightroom. I narrowed it down to Lightroom Sync. The machine would reboot whenever Sync was enabled. I deleted the entire mobile sync from the web and how Lightroom runs without the machine rebooting. It's quite disappointing to learn that this could be caused by Sync. No software should cause a machine reboot without throwing an error.

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LEGEND ,
Sep 22, 2019 Sep 22, 2019

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What is the Lightroom version?

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New Here ,
Sep 22, 2019 Sep 22, 2019

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Adobe Photoshop Lightroom Classic

8.4.1 release

Build 201909111355-eb9b68f0

Editing a 590nm Infrared image with Photoshop and Adobe Camera Raw.Infrared Profile Pack: https://590.red/infrared-profile-packPortfolio: https://www.robshea...

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New Here ,
Sep 29, 2019 Sep 29, 2019

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I was able to use Lightroom for about a week after deleting all sync data. Now, the computer has again started spontaneously rebooting when Lightroom is opened.

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New Here ,
Oct 17, 2020 Oct 17, 2020

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I am facing the same problem, my friend. Please let me know if you have any better news. 

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New Here ,
Oct 17, 2020 Oct 17, 2020

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Mine turned out to be a bad motherboard. Replacing the motherboard fixed this issue.

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