Windows 10 Reboots when Lightroom open

New Here ,
Sep 17, 2019

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My desktop computer is spontaneously rebooting when Lightroom is open. This happens anywhere from 2-30 minutes after Lightroom is open. The computer does not crash or reboot for any other program. The only message that appears in Event Viewer is the following.

 

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 9/17/2019 7:52:11 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I have updated to the latest version of Windows, Lightroom and all of my motherboard BIOS and drivers. I'm running out of ideas for things to check and any help would be greatly appreciated.

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Windows 10 Reboots when Lightroom open

New Here ,
Sep 17, 2019

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My desktop computer is spontaneously rebooting when Lightroom is open. This happens anywhere from 2-30 minutes after Lightroom is open. The computer does not crash or reboot for any other program. The only message that appears in Event Viewer is the following.

 

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 9/17/2019 7:52:11 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I have updated to the latest version of Windows, Lightroom and all of my motherboard BIOS and drivers. I'm running out of ideas for things to check and any help would be greatly appreciated.

TOPICS
Problem or error

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193

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Sep 17, 2019 0
LEGEND ,
Sep 17, 2019

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1. Search the web (google) using  ;

Keywords: (70368744177664),(2)

 

Lots of incidents, but not involving Lightroom Classic.

 

for example: https://answers.microsoft.com/en-us/windows/forum/all/kernel-power-error-the-system-has-rebooted-wit...

 

Perhaps a hardware issue, perhaps a driver issue

 

 

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Sep 17, 2019 0
LEGEND ,
Sep 17, 2019

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Do not forget that Lightroom Classic uses lots of resources. Phtoshop for one is a lot tamer in this regard. Lightroom Classic can be even nastier than high level games. So Lightroom Classic may be stumbling onto a hardware problem.

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Sep 17, 2019 0
LEGEND ,
Sep 17, 2019

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However, some items to consider

 

1. Do you have use GPU acceleration on or off. If on turn it off, see if that helps

 

2. Is this a desktop PC? Could the GPU (card) be loose, could an auxiliary power cable to the GPU be loose?

 

3. Are you overclocking the CPU?

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Sep 17, 2019 0
LEGEND ,
Sep 17, 2019

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Sep 17, 2019 0
LEGEND ,
Sep 17, 2019

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And, you might, if you have not already, post your problem at :

https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom?topi...

 

Where actual  Adobe techs hang out

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Sep 17, 2019 0
New Here ,
Sep 18, 2019

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Thank you for the replies. While I'm not overclocking, I believe that the CPU is overheating. I've ordered some thermal paste and will re-attach the CPU heat sink.

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Sep 18, 2019 0
Adobe Community Professional ,
Sep 18, 2019

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One of the things I would be concentrating on is checking the RAM modules to see if one is failing. There are usually two or four..
Regards, Denis: System iMac mid-2015, 5K 27”, Ram 24GB, HDD 3TB, macOS 11.1, LrC 10.1 (>10.0), Lr 4.1, Ps 22.1, Pr 14.8.0; Camera OM-D E-M1.

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Sep 18, 2019 0