Lightroom CC update to version 2.3 results in LUA error and a blank application(with placeholder menu items)

[michaelw54087125]

Like the title says..
I have tried to reinstall several times. (Including removing preferences). 
Reverting to 2.2.1 works.

Support sent me here to report this.

[Rikk Flohr: Photography]

Michael,

I have a few questions for you:

Mac/Windows?
Version Number of OS?
Version number of Creative Cloud App? 
Type of license?(Personal, Corporate, Eductation)

Can you get me an screenshot of the error message?

[michaelw54087125]

Windows 10
Creative Cloud v. 4.8.2.476 Personal license

After update I start LR and get this:

then this:

Then this:

[Julie Kmoch]

Michael, if you go to Lightroom's Help menu and choose "System Info", can you tell us exactly what is listed for the second line, "Operating system: ..."? I'd like to make sure it's straight up Windows 10 and not Windows 10 N.

[Julie Kmoch]

On further thought, I suspect strongly that you are running Windows 10 N. We made some changes in 2.3 to use Windows' native video support, and the N versions of Windows are lacking the Media Feature Pack.

Please visit https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions

and follow the last link in the column for the October 2018 release to install this. Then try re-launching Lightroom.

[michaelw54087125]

Hi Julie,

Here is the output from System Info:
Lightroom CC version: 2.2.1 [ 20190312-1546-e438717 ] (Mar 13 2019)
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4,2 GHz
Built-in memory: 32701,1 MB
Real memory available to Lightroom CC: 32701,1 MB
Real memory used by Lightroom CC: 475,9 MB (1,4%)
Virtual memory used by Lightroom CC: 637,7 MB
Memory cache size: 553,1 MB
Internal Camera Raw version: 11.2.1 [ 159 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 26MB / 16350MB (0%)
Camera Raw real memory: 26MB / 32701MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1070 (25.21.14.1771)



Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\micha\AppData\Roaming\Adobe\Lightroom CC

Adapter #1: Vendor : 10de
Device : 1b81
Subsystem : 33031462
Revision : a1
Video Memory : 8088
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1070/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 417.71
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle 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GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map 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[michaelw54087125]

As you can see... Just to get to system info, I had to downgrade to 2.2.1

[Julie Kmoch]

I see you are also on the very latest version of Windows 10 (not N), newer even than what Microsoft lists Media Feature Packs are available for. I still suspect our video changes are the issue. Would you be willing to try the latest available Media Feature Pack to see if that helps?

[michaelw54087125]

I have updated to the latest Media Pack. And updated Light Room. It's running now. Thank you so much.

Strange that Media Pack is not updated automatically or even giving a notification..

[Julie Kmoch]

Sweet! Thanks for reporting back. We will try to catch this situation in the future and give a proper warning from within Lightroom. I can't explain why the Win 10 build you have would not contain this code, however.

[michaelw54087125]

No idea. It's a fully registered, legal version. Bought and paid for and all that Jazz.
Glad I could help. Thanks again for the help.

[Rikk Flohr: Photography]

Lightroom Desktop 3.0 was released earlier today and contained a fix for this issue. Please update and let us know if you are still seeing the issue. 

Thank you for your patience.