Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Lightroom Desktop 3.3: Storage full error when location for originals is on NAS

15 Votes
Engaged ,
Jun 17, 2020 Jun 17, 2020

Copy link to clipboard

Copied

Hiafter upgrading from Lightroom 3.2.1 to 3.3, I get an error stating that my storage location for originals, located on a NAS drive, is full. In reality I have plenty of space on the shared folder. When rolling back to 3.2.1 the issue is resolved. My os i Catalina 10.15.5 the NAS is Synology. However I believe this issue is related to Lightroom
Bug Fixed
TOPICS
Desktop

Views

21

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
28 Comments
Engaged ,
Jun 18, 2020 Jun 18, 2020

Copy link to clipboard

Copied

I have same problem after updating Lightroom from Lightroom 3.2.1 to 3.3. It keeps telling me that driver is full, but I'm quite sure that there is more than plenty of space. My setup is also quite similar (MacOS Catalina 10.15.5 + Apple Airport Time Capsule).


Translate

Translate

Report

Report
Engaged ,
Jun 18, 2020 Jun 18, 2020

Copy link to clipboard

Copied

Same here. Same Catalina version (10.15.5). Originals stored on NAS.

Over 1 TB free on NAS and >150 GB on Mac mini where Lightroom is running, and had plenty of room before the update. 🙂

Translate

Translate

Report

Report
New Here ,
Jun 18, 2020 Jun 18, 2020

Copy link to clipboard

Copied

I too have a problem since the upgrade. I am running Mojave 10.14.6. My file size on NAS is 198 GB and I have 2.46 TB free./ I can't import any photos. Needs an urgent bug fix.

Translate

Translate

Report

Report
Community Beginner ,
Jun 20, 2020 Jun 20, 2020

Copy link to clipboard

Copied

Same problem here on latest Catalina and LR 3.3.  Synology DS918+

Translate

Translate

Report

Report
Adobe Employee ,
Jun 22, 2020 Jun 22, 2020

Copy link to clipboard

Copied

Thank you for your reports and responses. We've opened an issue for this behavior. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Translate

Translate

Report

Report
Community Beginner ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

I think this is the same behavior that started in 3.0 of Lightroom.  I cannot import using the Connected Devices shortcuts.  I have to browse and pick the same SD cards and it works.  

I did verify that if I disconnect my SAN and do the import with the shortcuts, it works fine.  Adobe support told me my user profile was corrupt and it is not.

My guess is the software has different ways of talking to the SAN and they need to make a change.

Translate

Translate

Report

Report
Community Beginner ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

Will this be a hotfix or a version upgrade?  When is 3.3.1 targeted?

Translate

Translate

Report

Report
Explorer ,
Jul 01, 2020 Jul 01, 2020

Copy link to clipboard

Copied





So I went to export my album on my external network drive, but I get an error that says I am low on disk space. It is only 30 images and I've never had this issue until this update. I was able to export this to my desktop and then upload it to my network drive, but I would much rather export directly to the intended folder.

Translate

Translate

Report

Report
Engaged ,
Jul 05, 2020 Jul 05, 2020

Copy link to clipboard

Copied

Rollback to 3.2.1 works

Translate

Translate

Report

Report
Engaged ,
Aug 01, 2020 Aug 01, 2020

Copy link to clipboard

Copied



I tried to store a copy of all my originals at my NAS drive, but Lightroom keep saying my network drive is full. My NAS currently have 5TB space.  

Lightroom CC 3.3
MacOS Catalina 10.15.5




Translate

Translate

Report

Report
New Here ,
Aug 01, 2020 Aug 01, 2020

Copy link to clipboard

Copied

How is the disk formatted?  FAT, FAT32, NTFS ? 
You may have exceeded the file size limit

Translate

Translate

Report

Report
Community Beginner ,
Aug 02, 2020 Aug 02, 2020

Copy link to clipboard

Copied

Conrad: you are asking two questions, the answers to which you cannot be privy unless you are an employee and at the level appropriate to know.

Translate

Translate

Report

Report
New Here ,
Aug 03, 2020 Aug 03, 2020

Copy link to clipboard

Copied

Same issue here. NAS (SMB) has enough space, every time I re-lauch Lr it continues and copies maybe 10-20 images and errors out. I could keep going and keep re-lauching it but as I don't trust what is going on I will wait for a fix.

Translate

Translate

Report

Report
Community Beginner ,
Aug 12, 2020 Aug 12, 2020

Copy link to clipboard

Copied

Don't hold your breath!!!!

Translate

Translate

Report

Report
Engaged ,
Aug 18, 2020 Aug 18, 2020

Copy link to clipboard

Copied



Tried to upload 1 .ARW file for iMAC Photos 45 minutes ago and still waiting while Lightroom is checking.  What do I need to do to fix this.  New to Lightroom.  I've uploaded 3 images previously and all uploaded quickly. 

Translate

Translate

Report

Report
Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

Copy link to clipboard

Copied

Updates to Camera Raw, Lightroom Classic, and the Lightroom Ecosystem were released yesterday evening and contain a fix for this issue.  Please install the appropriate update and see if it solves this problem. 

Thank you for your patience.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Translate

Translate

Report

Report
Engaged ,
Aug 18, 2020 Aug 18, 2020

Copy link to clipboard

Copied

Hi Rikk,

Would you please tell me where to go to install the appropriate updates?

Translate

Translate

Report

Report
Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

Copy link to clipboard

Copied

Updates are installed:

1. Via your Creative Cloud App
or
2. Via the Colored bar at the top of the App
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Translate

Translate

Report

Report
Engaged ,
Aug 18, 2020 Aug 18, 2020

Copy link to clipboard

Copied

Thank you but I'm a novice so may I please get more specific information.
In my MAC finder at the CC app it says that both Lightroom and Photoshop as well as Camera Raw are all up to date.  
Then I tried to upload a new RAW file to Lightroom again and I still get the 'Checking free space on disk' message and the file is not uploading.

Jay

Translate

Translate

Report

Report
Engaged ,
Aug 19, 2020 Aug 19, 2020

Copy link to clipboard

Copied

A day later there was an update available and I was able to update Lightroom and Photoshop.  It took more than 2 hours but afterwards I was able to import the RAW file from my MAC that I was unable to import previously.
Thank you for your help.
Jay

Translate

Translate

Report

Report
Engaged ,
Oct 14, 2020 Oct 14, 2020

Copy link to clipboard

Copied

Same problem with Lightroom Classic. Not solved. Got the latest updates

Translate

Translate

Report

Report
Engaged ,
Oct 15, 2020 Oct 15, 2020

Copy link to clipboard

Copied

Sorry, mistake on my side.

 

The problem wasn't Lightroom or the NAS. After some troubleshooting I found out, that the WebDAV protocol is the problem.

 

This protocol doesn't transfer the storage size or the device.

Translate

Translate

Report

Report
Engaged ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

How did you change the protocol so that Lightroom can read volym size?

Translate

Translate

Report

Report
Engaged ,
Mar 30, 2021 Mar 30, 2021

Copy link to clipboard

Copied

I just changed the way how I connect to the NAS.

So instead of using WebDAV you sould use  AFP (for Mac) or SMB (for Mac and Windows).

To change this you have to change settings on your NAS. 

Translate

Translate

Report

Report
Engaged ,
Mar 30, 2021 Mar 30, 2021

Copy link to clipboard

Copied

Yes, but that assumes I'm in the same network. Do you have no suggestion on what to do if you find yourself on another network and want to mount the Synology as a volume and get it to work with Lightroom.

Is it a Lightroom problem? Because if I use all outer Adobe or MS program I can save and work directly on my HTTPS://xxxx.synology.me mounted volume.

Translate

Translate

Report

Report