P: Mobile: Error T20200121

[FeedbackCommunityMember]

Hi! I have the same error with code T20200121 and my mobile LR version is the latest - 5.2.2. I’m using iPhone XS, iOS version 13.3.1

Note: This conversation was created from a reply on: Lightroom Mobile (iOS): "The photo failed to load" on iOS after sync from Classic....

[FeedbackCommunityMember]

I have updated the problem still persists
I have also turned on send user data
Thank you for you help

[FeedbackCommunityMember]

Any news on this Rikk?

[FeedbackCommunityMember]

Any news here? I am still facing this issue on single pictures within my library. Unfortunate addition: When I want to export a couple of images (for example 100) and there is 1 buggy image showing the error in between, Lightroom is not able to finish the export for all others. I first have to identify the corrupted one and deselect it. In the online cloud all images are still available as usual.

[fbourdoncle]

Same issue, latest versions of all Adobe software desktop and mobile. I have two versions of LR desktop running on two different macs. It looks as if it you edit a photo on one mac (actually, a duplicate), and then edit the same duplicate on another Mac, then the error occurs, and the only way to resolve the "conflict" (although there is none), is to edit the photo on "lightroom.adobe.com", which fixes the problem. This is REALLY annoying as fixing this problem for tens of photos is extremely frustrating and time-consuming.

[FeedbackCommunityMember]

Same issue, but only for random photos. 99% of my photos will load in the Lightroom CC mobile app, but a few will not. This has been a problem for FOREVER. When is there going to be a fix for it? I have also noticed that the problem is worse when I have both my mobile app open and Lightroom open on my home computer. Sometimes pics will not sync, instead they just randomly disappear, making me have to re-edit them again. 

I have uninstalled and reinstalled the latest version of the mobile app. I have no problem syncing photos on my mac, just my iphone 7. 

[FeedbackCommunityMember]

I've been having this problem for what seems like ages. Any fixes yet? It's extremely inconvenient because I can't use a watermark from Lightroom CC on my mac. I can only save the image with my watermark from the mobile app. So when I can't load the image on the mobile app, there's no way to watermark it. 

[Rikk Flohr: Photography]

Greetings, 

For those of you still experiencing this error. If you sign out of the app and then sign back in does the error clear?

[wendif76075833]

No, signing out doesn’t clear the error. I’ve even uninstalled and reinstalled the app and that didn’t work either.

[FeedbackCommunityMember]

Nope. Doesn't work. I am receiving this error message on about 25% of the photos in my library. 

[odedd]

Doesn't work...

[odedd]

I think I managed to narrow down which photos this seems to  happen to.

This happens only to photos on which I used a preset which has 2 or more linear gradient filters. It might be other types of local adjustments, but I haven't checked.

• The moment I loaded the attached preset (which has those) the picture stopped being shared correctly and started showing the T20200121 error.
• I then undid the preset and made other manual adjustments - it went back to showing up ok on other devices.
• To see if that was preset-related or something to do with the gradients I then manually applied 1 gradient filter - showed up ok.
• Added another gradient filter - error T20200121.
• Removed that gradient filter and remained with only one - shows up ok.
• Removed THAT gradient filter - still ok.

So it sure seems like the second gradient messed things up.

Hopefully that could somehow help narrow down the issue and create a fix.

Here's the offending preset:
https://www.dropbox.com/s/urxcfg4qy2swj7r/problempreset.xmp?dl=0

Thanks!
Oded.

[wendif76075833]

I’m not using any presets and it’s still happening to me.

[odedd]

Are you using 2 or more linear gradient filters (regardless of presets)?

[wendif76075833]

Nope.

[FeedbackCommunityMember]

I had this error but it was resolved after I signed out of Lightroom on all devices - 2x iPhones, 1 laptop and 1x iPad. I think 1 device was stuck in 'edit' mode on the image, which wouldn't let me edit the image on another device. Hope this works for everyone!

[wendif76075833]

I have figured out that I only get the error on photos that I have "duplicated" on Lightroom on my desktop. I typically duplicate photos I want to edit so that I have an Instagram 1x1 version and then a printable 5x7 version. The only work around I've found is that I have to to save the duplicated photos to my desktop, import them into my Apple photo library, then from Lightroom mobile I have to upload them from my Apple library, add my watermark, then save them back to my Apple photo library. This is extremely annoying and time consuming.

[FeedbackCommunityMember]

still getting the issue even after force closing and reopening. this is on v 5.2.5

[FeedbackCommunityMember]

that worked! thanks Ash

[wendif76075833]

Ugh, it didn’t work for me. Glad some people are finding fixes though!

[FeedbackCommunityMember]

for me personally I had to go through 3 photos in a stack on desktop, make sure they were no longer in edit mode, then wait for the cloud icon on the top right to finish. then when opening on mobile it seemed to fix it. good luck!

[Nina Kirienko]

This is a possible solution for error code T20200121.  If you have Virus software installed on your mobile device and if the software includes a "safe browsing" feature or VPN service, this service will interfere with Adobe mobile apps.  I use McAfee and had to turn off this service in order to use Lightroom mobile.  Here is more information.  
https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_...

[fbourdoncle]

Yes, the problem is still there after upgrading to today's version. The only way to fix the problem is to edit the photo on the Web. It then propagates to iOS again. Could you please fix this problem once and for all? And make it, you know, like a priority? It's juts do damned annoying.

[wendif76075833]

Mine doesn’t even fix itself if I edit the photo in my desktop again. It’s so frustrating. I’m spending time to edit these photos and then they won’t even upload properly to Lightroom mobile. Please fix this!

[FeedbackCommunityMember]

I also have this issue. I just lost hours of work because of it. Please fix it!!! 

[FeedbackCommunityMember]

Hi all. After reading the possible fixes here I’ve been trying all possible methods but have not been successful. It seems a lot of my old photos are unable to load and am getting the same error code. Would greatly appreciate the support as I’m really anxious of losing my hard edited and saved photos from all the years back!