P: Mobile: Error T20200121

[FeedbackCommunityMember]

Hi! I have the same error with code T20200121 and my mobile LR version is the latest - 5.2.2. I’m using iPhone XS, iOS version 13.3.1

Note: This conversation was created from a reply on: Lightroom Mobile (iOS): "The photo failed to load" on iOS after sync from Classic....

[FeedbackCommunityMember]

I am facing the same issue. Tried all the above. Please resolve this as it is highly frustrating.

[FeedbackCommunityMember]

Count me in.

[FeedbackCommunityMember]

+1 here. Still experiencing the error.

[FeedbackCommunityMember]

My devices are all 100% updated. I've been having this issue for several months now. A set of photos on my iOS devices is failing to sync properly with my desktop Lightroom environment (Windows 10). 

[FeedbackCommunityMember]

Also having the same problem on iphone 11 running latest version of iOS. 

[emillarsson]

Same problem here. Been like this for over 2 years. I only use lightroom mobile (iOS) not desktop so its not about sync between mobile and classic here

[FeedbackCommunityMember]

Same issue, a metric ton of images that won’t load, starting to get real pissed off

[Sleep Walker Photography]

@Rikk

as of today this is still an issue and it is incredibly frustrating. I have signed out, signed in on all devices. deleted and reinstalled the program multiple times. and this error code is showing up on edited photos only. work I have recently edited is now inaccessible, and work I've done months ago is now inaccessible as well. I have 8,000 photos over 4 years of work with clients, and deleting every photo to reupload, reorganize, and re-edit again is just insane. PLEASE find a solution to this if one hasn't already been found. thank you. 

[Sleep Walker Photography]

as of today this is still an issue and it is incredibly frustrating. I have signed out, signed in on all devices. deleted and reinstalled the program multiple times. and this error code is showing up on edited photos only. work I have recently edited is now inaccessible, and work I've done months ago is now inaccessible as well. I have 8,000 photos over 4 years of work with clients, and deleting every photo to reupload, reorganize, and re-edit again is just insane. PLEASE find a solution to this if one hasn't already been found. thank you. 

[Ignacio B.]

@wendi_fisher_4msrsdmaytggr if you update all your clients to the latest version, do you still reproduce it with those same steps?

[Rikk Flohr: Photography]

Greetings,

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

Thank you for your patience.

[emanuel_fernandez]

@Rikk I just ran into the same issue but error with code T20200123 I’m using the recent Lr update  

[FeedbackCommunityMember]

@Rikk Still running in to this issue. 

[emanuel_fernandez]

@Rikk Yes it would happen every time I reinstall the Lr app. Even when it’s all backed up and sync I would delete the app to make all photos all smart previews again instead of having every full size image so that I can save space but every once in a while a photo would get the error after a reinstall of the app

[Sleep Walker Photography]

@Rikk Hey Rikk, unfortunately this continues to be an issue with the code ending in either -121, -122, or -123. Please let us know when a fix comes.

[FeedbackCommunityMember]

New IPad Pro and I'm having this issue (error T20200121) on multiple synced images. Version 6.1.0

[FeedbackCommunityMember]

@Rikk I have a brand new Ipad Pro with Lightroom version 6.1.0. I am getting the T20200121 error on multiple images with the mesage "sha256 mismatch".

[Sleep Walker Photography]

@Rikk Any updates on a fix? This issue continues and is very frustrating. Thank you!

[FeedbackCommunityMember]

This was never a problem until today. I only use Lightroom mobile and an image that I edited on my phone suddenly stopped loading on my iPad Pro (I had been able to work on it previously), but was still accessible on my phone. 

I logged on to Adobe.Lightroom.com and was able to make very minor edits (some options were greyed out entirely) and now I can’t access the image on my phone either. This is extremely frustrating. 

Both are fully updated to 6.1.0 and it seems like I’ve completely lost this image as the online editing seems crippled. Also, I’ve only used 9 of my 20gb of cloud space so it’s not a storage issue. 

please help. 

[Sleep Walker Photography]

Please see screenshot example below:

[Sleep Walker Photography]

Continued, Different Error Numeration:

 

[FeedbackCommunityMember]

Error code is: T20200121

Tried uninstalling and reinstalling thrice. Problem still cropped up. Anyway I can recover the photo or at least copy the settings so I can apply to another copy of the photo that actually works? Pretty desperate right now. Thanks in advance

[Rikk Flohr: Photography]

We have a fix for the final couple of odd occurrences coming up in the next release. 

[FeedbackCommunityMember]

My lightroom mobile has been acting up a lot lately. It never syncs, until I uninstall and then reinstall. Sometimes, edits get deleted, when I close the app and open it later. Now, I am seeing error code: T20200121. This is aggravating. Could you please fix these issues already?

[lexn93]

I just started using Lightroom for iPad and am experiencing this issue. Can't believe this has been going on for years now. I'm disappointed to see that this is a common occurrence for people.