/t5/lightroom-ecosystem-cloud-based-bugs/lightroom-mobile-ipad-crash-on-import/idi-p/12662824Dec 30, 2019
Dec 30, 2019
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With the new update I am unable to import more that about 10-20 raw files before Lightroom crashes. Can cr.2 files from SD card attached via cable. Closes the app completely.Note: This conversation was created from a reply on: Lightroom Mobile: Allow Direct Importing images into iPad with ios 13.
/t5/lightroom-ecosystem-cloud-based-bugs/lightroom-mobile-ipad-crash-on-import/idc-p/12664997#M4941Jan 02, 2020
Jan 02, 2020
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Suzanne, I find no crash reports from you under the email you've used on this forum. Do you use a different email? Do you get a crash report dialog? Is the dialog from the OS or Adobe? If no dialog then it sounds like a hardware failure - likely memory.
/t5/lightroom-ecosystem-cloud-based-bugs/lightroom-mobile-ipad-crash-on-import/idc-p/12664995#M4939Jan 02, 2020
Jan 02, 2020
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No crash report. Lightroom just shuts down. Ipad pro 9.7".
Thanks for responding. I am trying to find a viable way to use ipad while traveling and syncing back to classic via synced collection. It all works except for the direct import issue.
/t5/lightroom-ecosystem-cloud-based-bugs/lightroom-mobile-ipad-crash-on-import/idc-p/12664993#M4937Jan 02, 2020
Jan 02, 2020
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Ah, I missed this was an iPad. Apologies
What is the free space on the iPad? How old is the iPad? I assume you are on iOS 13.3? Lightroom 5.1 for iPad? Have you tried uninstalling and reinstalling the App?
/t5/lightroom-ecosystem-cloud-based-bugs/lightroom-mobile-ipad-crash-on-import/idc-p/12664986#M4930Jan 03, 2020
Jan 03, 2020
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Ok. That is a 2016 iPad Air and should meet specs no problem.
Restart the iPad
Launch Lightroom
As soon as it crashes, restart Lightroom and immediately create a log file.
Instructions: iOS Log File can be triggered when you open up the Lr Mobile settings and then navigate in to the Help & Support section and long-press (2-3 sec) “Access our Support Forum”-entry and a diagnostic log will be generated and attached to your local mail client.
I will send you an email with the instructions where to send.