Lightroom Mobile (iPad): Crash on import

2 Votes
Engaged ,
Dec 30, 2019 Dec 30, 2019

Copy link to clipboard

Copied

With the new update I am unable to import more that about 10-20 raw files before Lightroom crashes. Can cr.2 files from SD card attached via cable. Closes the app completely.Note: This conversation was created from a reply on: Lightroom Mobile: Allow Direct Importing images into iPad with ios 13.
Bug Investigating

Views

7

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
5 Comments
Adobe Employee ,
Jan 02, 2020 Jan 02, 2020

Copy link to clipboard

Copied

Suzanne, I find no crash reports from you under the email you've used on this forum. Do you use a different email?
Do you get a crash report dialog?
Is the dialog from the OS or Adobe?
If no dialog then it sounds like a hardware failure - likely memory. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Engaged ,
Jan 02, 2020 Jan 02, 2020

Copy link to clipboard

Copied

No crash report. Lightroom just shuts down. Ipad pro 9.7".
Thanks for responding. I am trying to find a viable way to use ipad while traveling and syncing back to classic via synced collection. It all works except for the direct import issue.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 02, 2020 Jan 02, 2020

Copy link to clipboard

Copied

Ah, I missed this was an iPad. Apologies

What is the free space on the iPad?
How old is the iPad? 
I assume you are on iOS 13.3? Lightroom 5.1 for iPad?
Have you tried uninstalling and reinstalling the App?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Engaged ,
Jan 02, 2020 Jan 02, 2020

Copy link to clipboard

Copied

30 gb of 123 used. All software updated. Reinstall ed lr.
Ipad 9.7" modelA1673

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 03, 2020 Jan 03, 2020

Copy link to clipboard

Copied

LATEST
Ok. That is a 2016 iPad Air and should meet specs no problem.

  1. Restart the iPad
  2. Launch Lightroom
  3. As soon as it crashes, restart Lightroom and immediately create a log file. 
Instructions: 

iOS Log File

can be triggered when you  open up the  Lr Mobile settings and  then navigate in to the Help & Support section and long-press (2-3 sec) “Access our Support Forum”-entry and a  diagnostic log will be generated and attached to your local mail client.

I will send you an email with the instructions where to send. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report