P: 5.2 Crash on launch

7 Votes
Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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Since the latest update to 5.2 Lightroom CC just keeps crashing every time that I open it. It won't load my previously synced albums and if it works only does for a minute or two before a crash report pops up

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Adobe Employee , Apr 11, 2022 Apr 11, 2022
Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store.    Note:  You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ]) For Mobile downloads, it may take several days for the update to appear in your respective App Stores.   Thank you for your patience. 
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10 Comments
Adobe Employee ,
Feb 11, 2022 Feb 11, 2022

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Setting status to investigating. 
We've located your crash report and our dev team is investigating. Thank you for the report and for submitting the crash report! 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Started

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New Here ,
Feb 11, 2022 Feb 11, 2022

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I am experiencing the same issue! I appreciate any assistance you can give.

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Community Beginner ,
Feb 17, 2022 Feb 17, 2022

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Thank you. I am still experiencing this problem. Any suggestions on how to restore normal function?

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New Here ,
Feb 20, 2022 Feb 20, 2022

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I am experiencing Lightroom 5.2 crashing regularly as well every time I use it. Any suggestions or solutions will be greatly appreciated. Thank you!

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New Here ,
Mar 07, 2022 Mar 07, 2022

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Same problem here. MacOS Monterey. Unistalling and reinstalling 5.1 works, although I still have some syncing issues.

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New Here ,
Mar 07, 2022 Mar 07, 2022

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Update. I deleted the Lightroom Library file. All works as it should now.

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New Here ,
Mar 09, 2022 Mar 09, 2022

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I even uninstalled all Adobe apps (including Reader) and installed LIghtroom from the scratch. I am not able to switch GPU from Auto to Off as it crashes in the meantime...

 

MacOS 12.2.1

Intel Core I5 3.8GHz

16 GB RAM

Radeon Pro 580 8  GB

 

Adobe Creative App says all apps are up to date.

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Lightroom [34518]
Path: /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom
Identifier: com.adobe.lightroomCC
Version: 5.2 (5.2)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-03-10 08:33:37.8212 +0100
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 96731AFD-D0B1-F410-9E7A-05492341FC89

Sleep/Wake UUID: CA666777-33D5-4765-8E4E-8E7C85DF4299

Time Awake Since Boot: 99000 seconds
Time Since Wake: 2034 seconds

System Integrity Protection: enabled

Notes:
thread_get_state(PAGEIN) returned 0x10000003: (ipc/send) invalid destination port
thread_get_state(EXCEPTION) returned 0x10000003: (ipc/send) invalid destination port
thread_get_state(FLAVOR) returned 0x10000003: (ipc/send) invalid destination port

Crashed Thread: 26 Dispatch queue: WFRxHttpClientImp.lua

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_MEMORY_ERROR at 0x00000001549a6000
Exception Codes: 0x000000000000000a, 0x00000001549a6000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 10 Bus error: 10
Terminating Process: exc handler [34518]

VM Region Info: 0x1549a6000 is in 0x153160000-0x154f0f000; bytes after start: 25452544 bytes before end: 5672959
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
CoreAnimation 150733000-152d35000 [ 38.0M] rw-/rwx SM=PRV
GAP OF 0x42b000 BYTES
---> mapped file 153160000-154f0f000 [ 29.7M] r--/rw- SM=COW ...t_id=d8735083
GAP OF 0xdb2d000 BYTES
CoreAnimation 162a3c000-1655c0000 [ 43.5M] rw-/rwx SM=PRV

Error Formulating Crash Report:
thread_get_state(PAGEIN) returned 0x10000003: (ipc/send) invalid destination port
thread_get_state(EXCEPTION) returned 0x10000003: (ipc/send) invalid destination port
thread_get_state(FLAVOR) returned 0x10000003: (ipc/send) invalid destination port

 

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Adobe Employee ,
Mar 10, 2022 Mar 10, 2022

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This is a known bug that will be fixed in the next update. I've cross-referenced your crash report with this thread, and when a fix is released, you will be notified here. 

Thank you for your report!

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Acknowledged

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New Here ,
Mar 15, 2022 Mar 15, 2022

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As it is taking quite long as for now and I am not able to use the software I pay for - I believe you will not charge me for the next month. When can I expect the update to be released?

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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LATEST

Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Fixed

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