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P: Can’t create albums or folders

Community Beginner ,
Jan 03, 2022 Jan 03, 2022

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I can't create folders or albums in Lightroom on my iPad Pro. I have a M1 with the latest update. The panel opens to create an album or folder but I can't type in it and the only option I have is cancel. I have uninstalled & re-installed Lightroom & re-started my iPad. Does anyone have any ideas how I can fix it?
Thanks

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correct answers 2 Correct answers

Adobe Employee , Feb 07, 2022 Feb 07, 2022

Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

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Adobe Employee , Jan 08, 2022 Jan 08, 2022

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10 Comments
Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Did I get it right that you are trying to enter an already existing name? If so, could you try with a not yet used name. Hope this helps - Guido/ Lr QE

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Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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No, what I am doing is opening Lightroom, click the + button 'create new' album. The Create Album box opens but I cannot type into it, only click cancel. It's the same with Create Folder

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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could you do me the favour and attach a screen-recording which might help me to get a clue about your issue. in addition do you have any Accessibilty -or Keyboard iOS settings changed from the default state

https://support.apple.com/en-gb/guide/iphone/iphc872c0115/ios

Thanks in advance, Guido /

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Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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Thanks Guido for taking the time to help me with this. I do have a keyboard attached so perhaps I need to look at the settings. I have no problem with it though anywhere but in this dialogue box.

Alan

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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That is great info, Alan. I can reproduce and will report a bug about this? btw. what type of bluetooth keyboard are you using - Guido

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Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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Hello again Guido. I have the Apple magic keyboard and you are right in thinking that it's causing the problem, that didn't cross my mind. When I remove the keyboard, I can type into the box. As I mentioned I have had no problem anywhere else.

Alan

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Hi Alan. Until we release a fix for this issue you could try to disable "shortcuts" menu in Settings-General-Keyboard in iOS ...Hope this helps - Guido/ Lr Mobile QE

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Community Beginner ,
Jan 05, 2022 Jan 05, 2022

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Thanks Guido - Alan

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Adobe Employee ,
Jan 08, 2022 Jan 08, 2022

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Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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LATEST

Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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