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P: Cannot connect Lightroom Mobile 8.5.1 & 9.0.0 to Sony A7r4 via USB-C cable

Community Beginner ,
Oct 10, 2023 Oct 10, 2023

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My goal is to connect my Sony A7R4 (ILCE-7RM4) directly to lightroom to import images. Or evern better, full tethering, but importing images would be fine for now. Works great with Capture One Mobile, but C1 mobile sucks.

 

Lightroom Mobile detects that my camera has been connected.  Screenshot 2023-10-10 at 2.22.56 PM.pngScreenshot 2023-10-10 at 11.18.39 AM.png

 

My camera shows up. But the circle just spins.

 

I have verified all the permissions and settings for the Lightroom App, as well as the Files and Folders under Privacy and Security.  Everything seems fine.

 

Tried on iPad Pro (12.9") 6th Gen (MP653LL/A) which I think is still the latest. As well as iPhone 15 Pro Max using about 6 different USB-C cables.

 

I've also tried with the USB-C Digital AV Multiport Adapter using a standard USB cable. Ideally I just want it to connect with a usb-c cable from the ipad/iphone to the camera, but whatever works.

Bug Unresolved
TOPICS
iOS: iPhone , iPadOS

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5 Comments
Community Beginner ,
Oct 10, 2023 Oct 10, 2023

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Also, SD cards are formated ExFAT.

IOS is 17.0.3 on both devices.

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Hi @Carter32838341f2sa 

Lightroom relies on iOS APIs to show connected device images in the Lr app.  Generally, as long as the iOS Photos app can see images on your connected camera, so too should Lightroom.  My guess is Photos.app is ok, since the other app you mentioned seems to work.

 

I'm going to convert your post to a bug, while we continue to investigate. 

 

Can you let us know what Sony firmware version your camera has?  Is it the latest?

 

If you have two cards installed, does it help to remove one?  If so would recommend, the following workaround:

  1. if you are using card #2 as backup/redundancy to remove it while importing images into Lightroom.  Or,
  2. if you are capturing unique images/video to each card, then import from one card at a time, while removing the other card.

 

Thanks for any details you can share for the questions above.

 

Kind regards,

Charlie 

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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Thank you for your reply.

 

Yes, I'm on the latest firmware 1.20

 

I have tried with 1 card (in either slot) and 2 cards. Neither made a difference.

I'm not working with video, only images. I've also tried just JPG, JPG/RAW, and just RAW. No difference.

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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I want to add, I charged my previous camera, the Sony A7R2, plugged in a usb cable, and LR Mobile is able to see the images on the camera, and import one (RAW ARW file). So it seems to be a compatibility issue with the A7R4 then?

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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Hmm. Ok maybe the camera. Not LR issue.

 

I just did a factory reset on the camera (A7R4) and LR mobile is seeing the images, and able to import. It's using 2 SD cards as well.

 

So at this point I'm good and can confirm both these models work. But if anyone else has the same problem, factory reset on the camera for me worked.

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