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P: Cover Photos for People albums won't synch to Lightroom on my iOS devices

Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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I have APL Version 7.0 on an iMac running Sonoma 14.0 and iOS 17.0.3 on my mobile devices

 

On my desktop app, I am able to choose any picture within a specific person's people album to be the cover photo for that people album.

 

However, not all Cover Photos sync to the Cover Photos for the people on my iPhone and iPad

 

On my iPhone "some" have synched - others have not despite closing the app on the desktop and iPhone and restarting - multiple times

 

On my iPad, none of the cover photos have synched/updated to reflect the changes made on the desktop app

 

Unfortunately, People albums are not available in the cloud - so, I am unable to see which cover photo is displayed in the cloud

 

Is this non-synching issue a bug?

 

If not, how do I get the remaining cover photos to synch on my phone and all cover photos for people to synch on my iPad?

 

Many thanks

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iOS: iPhone , iPadOS , macOS

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correct answers 1 Pinned Reply

Adobe Employee , Oct 19, 2023 Oct 19, 2023

Thanks for performing the tests. We've logged an issue to investigate. 

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6 Comments
Adobe Employee ,
Oct 15, 2023 Oct 15, 2023

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I am curious as to what happens if you try either of the following:

 

  1.  Adjust a cover photo that failed to sync by a tiny bit (exposure +.01) and then move to another image to commit the sync.  Does the cover then sync?
    or
    2. On a Cover image that won't sync. Change the cover to a different image of the person, go to a different person, then return to the first and change the image from the incorrect image to the nonsyncing correct image. Does it sync?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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Hi Rikk - thanks for your reply

 

I tried your suggestion #1 - no change

 

Please could you be more specific for your suggestion #2 - on which device should I make the cover image change..?
IPad? (No people image covers are synching)

iPhone? (Some people image covers are synching)

iMac?

 

Please see attached photo showing differences

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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On the device where it is correct, change it to a different one, allow sync to complete, then change it back and allow it to sync again. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 19, 2023 Oct 19, 2023

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As requested, changed on the iMac where correct, synch, then change back - no difference on either of the iOS mobile devices

 

Also, I tried changing the cover photo on the iPad (where no cover photos have updated) via "Organize/Set as cover photo" and, despite getting a "Cover photo is set" notification - the cover photo does not change on the iPad - but the change does sync and update on my iPhone and iMac.

 

When I tried (multiple times on multiple people) to change the cover photo via the same method on my iPhone I still got the change confirmation notification - but the cover photo did not change anywhere.

 

In summary...

 

Change cover photo on iMac - some update on the iPhone - none update on the iPad

Change cover photo on iPad - iPad does not update (despite confirmation) but iMac and iPhone do

Change cover photo on iPhone - no update anywhere (despite confirmation)

 

 

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Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

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Thank you for testing - I am passing your findings along to the team. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

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Thanks for performing the tests. We've logged an issue to investigate. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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