P: Crash on launch (10435290)

[barrybriggs14]

Just downloaded Lightroom. Brand new user and newbie. Clean machine -- Ryzen 9 16-core, 128GB RAM, Nvidia 5070 GPU. Crashes before can even access menus. Crash dumps sent.

[barrybriggs14]

Lightroom Classic and Photoshop seem to work ok. Windows 11 24H2.

[Rikk Flohr: Photography]

Thank you for submitting your logs. I've located them and launched an investigatory ticket on your behalf. 

[Julie Kmoch]

This looks like a GPU driver issue. Please try updating from Nvidia's website.

https://www.nvidia.com/en-us/drivers/

[barrybriggs14]

Fixing to Nvidia driver 572.83 (3/18/25) fixed the problem. 

Thanks all.

[Rikk Flohr: Photography]

Updated Video Driver - Changing Status to fixed.