P: Crash on startup

[Jeffrey32543038gaju]

I recently updated to the latest version of Lightroom after getting the notification that an update was available. After the update was installed, I was working on a RAW photo, creating a mask, when the program crashed. No big deal I initially thought, however now the app crashes almost immediately after launching now.  

I tried going back to the previous version, but that now crashes as well.

I've tried reseting preferences (holding down Alt/Shift when starting). That hasn't worked either.

There have been a couple of times where the app stays open despite the error window popping up, so that has allowed me to turn off the GPU in preferences/Perfomance. However, that hasn't worked either.

I've seen similar issues with no solution. This is very frustrating.

Here is a system info report that I was able to generate:

Lightroom version: 7.0 x64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)
NGL Version: 1.35.0.19
WF Version: 6.0 743769e
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: BOXX Technologies APEXX S3_06 / 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 65382.0 MB
Real memory available to Lightroom: 65382.0 MB
Real memory used by Lightroom: 940.7 MB (1.4%)
Virtual memory used by Lightroom: 1865.4 MB
Memory cache size: 3871.9 MB

Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 32691MB (0%)

Displays: 1) 1920x1080, 2) 3840x2160, 3) 3840x2160
System DPI setting: 144 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 3090 (31.0.15.3623) - 24 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\jmcro\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\jmcro\AppData\Local\Adobe\Lightroom CC\Data

[AllanGraves]

Hi Rikk - 

Hoping we can resolve this soon.

1) Have you received any of the 15 bug reports I've filed over the last day or so?

2) I imported 3700 photos yesterday, and 2700 failed to sync to the cloud.  How do we debug this?

[Rikk Flohr: Photography]

Well, I don't see 15 crashes, but I do see 5. 

The crashes you've reported are the same crash bucket as this thread: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/p-crash-on-startup/idi-p/1429466... 

I will merge you into that thread where I've posted workaround instructions for that thread's original poster. 

[AllanGraves]

Thank you so much, Rikk!  Really appreciate all your help here!!!

[AllanGraves]

@Rikk Flohr: Photography  I'm not quite sure how to apply this workaround.

I am not working on any file - I am just letting lightroom sync in the background.  On many of the crashes, I've had different files open, on others, it's just at the grid "all photos" display.    In fact, I don't think it's ever crashed while I"m working - just when I let it sit and sync.

Can you expound on the workaround a bit more so I can more easily sync photos while waiting for the services fix?  

Thanks!

I also agree with @Jeffrey32543038gaju that services failures really shouldn't crash the client...