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P: Crashes during Masking

New Here ,
Jun 17, 2024 Jun 17, 2024

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Hello!

 

I have had issues for awhile now with my app crashing. Before it seemed to be an issue with space on my device, but now, even with free space, my Lightroom Mobile crashes whenever I try to Select Subject masking.

 

Hope to see a fix soon! 🙂

 

Thanks in advance,

Bel Athey

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iOS: iPhone

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correct answers 1 Pinned Reply

Adobe Employee , Jun 19, 2024 Jun 19, 2024

Converting the post to a bug and setting to "Acknowledged" as QA is able to reproduce the issue for further investigation.  

Note: This seems to affect only 3GB iOS devices on iOS 16.  3 GB devices that can update to iOS 17 are not able to reproduce this issue.

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New Here ,
Jun 18, 2024 Jun 18, 2024

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After updating the latest version of Adobe Lightroom (9.3.1) the app closes when I try to apply the mask to select a person. The truth is I don't know what to do to solve this problem. My phone is an iPhone 8 Plus with iOS 16.7.4. Thanks!!!

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Adobe Employee ,
Jun 19, 2024 Jun 19, 2024

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Converting the post to a bug and setting to "Acknowledged" as QA is able to reproduce the issue for further investigation.  

Note: This seems to affect only 3GB iOS devices on iOS 16.  3 GB devices that can update to iOS 17 are not able to reproduce this issue.

Status Acknowledged

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