P Desktop: Brown and grey tiles in Library

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Community Beginner ,
May 17, 2020 May 17, 2020

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Hey everyone, some (not all) of my folders look like this. It is on all devices. (IPad, Windows 10 Laptop and Samsung Galaxy S8. This is even the case when I log on directly through lightroom.adobe.com.

However, when I edit a picture it appears normal again. Also when I export the picture is not broken. Any idea, how I can solve it. It appeared after I got a new IPad and reinstalled Lightroom. However, this could be a coincidence.

Screenshot of the problem below.


Thank you for your help and best,

Heiko

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15 Comments
Adobe Employee ,
May 18, 2020 May 18, 2020

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Can you confirm the camera manufacturer and model number that took the photos that show this issue?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
May 19, 2020 May 19, 2020

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Sure. Nikon Z6. Hope that helps?

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Adobe Employee ,
May 19, 2020 May 19, 2020

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Can you create an Album called "For Debug" and place several of these images in the album so that we can look at it on the back end?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
May 19, 2020 May 19, 2020

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Yes, just did it

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Community Beginner ,
May 23, 2020 May 23, 2020

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Any news?

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Community Beginner ,
May 26, 2020 May 26, 2020

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Hey Rikk, did you already hat a look?

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Adobe Employee ,
May 26, 2020 May 26, 2020

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The Cloud team is looking at your account and will have to fix it on the server. I do not have an ETA at this point. 

Thank you for your patience. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 02, 2020 Jun 02, 2020

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Still no feedback. How long does a respond takes usually from the cloud team?

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Adobe Employee ,
Jun 04, 2020 Jun 04, 2020

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Heiko,

The team is still working on your issue. It appears to be more involved than originally thought. They are looking for a sample original image or two of those images that show the problem. Would you be willing to supply them?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 06, 2020 Jun 06, 2020

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Rikk, Yes of course. Do you mean a sample of such an image BEFORE I uploaded it to Lightroom? If so, where should I send it to?

Best,
Heiko

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Adobe Employee ,
Jun 08, 2020 Jun 08, 2020

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Sent you an email to obtain the test file. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Jun 08, 2020 Jun 08, 2020

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Has the issue been fixed on your end Heiko?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 09, 2020 Jun 09, 2020

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Yes, it seems to work! Do you know what have happend? Can it happen it again or was it a general bug which has been fixed?
Thank you!

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Adobe Employee ,
Jun 09, 2020 Jun 09, 2020

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It shouldn't happen again. The problem has been identified and a fix is planned for a future release. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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LATEST
This should be fixed in the latest version. Install the .4 version and let us know if you still the problem. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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