P: Desktop: Creating Duplicates Upon Saving

27 Votes
LEGEND ,
Dec 17, 2018 Dec 17, 2018

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Hoping this makes sense!

Almost every time I export/save photos from CC, the program will begin the process, then stop halfway through and restart... which then duplicates the file.

For example, I tried exporting an album of 80 high res images yesterday afternoon, which I walked away from...and four hours later,came back to the program STILL exporting, and I had SEVEN copies of about 3/4ths of the images from the album.

If its user error, for the love of goodness, please correct me.
If its a problem with CC, how would I go about fixing it? I've switched computers, uninstalled and reinstalled and restarted my computer.... nothing seems to fix it!

Please help! Exporting weddings is a frikin NIGHTMARE.

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correct answers 2 Correct answers

Adobe Employee , Dec 08, 2020 Dec 08, 2020

Greetings,

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify that you are no longer experiencing the issue.

Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

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Adobe Employee , Oct 20, 2020 Oct 20, 2020

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

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Adobe Employee ,
Apr 21, 2020 Apr 21, 2020

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Thanks for the additional report. Make sure everyone is hitting the Me Too Button at the top of the page also. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Apr 24, 2020 Apr 24, 2020

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Me too. God, as if CC couldn't get any worse/more inconvenient.

Is this their worst product in the current suite? I think so.

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LEGEND ,
Apr 24, 2020 Apr 24, 2020

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anecdotally: It seems to happen specifically when I delete an already exported photo.

For example, I deleted a photo I exported with the batch by mistake, and then the entire export process froze and it started exporting multiple duplicates over and over and over.

I was able to repeat this multiple times.

ALSO seems to happen if I am exporting multiple "albums" at the same time.

Didn't delete anything during the export process and it seemed to work. Who knows.

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Participant ,
Apr 25, 2020 Apr 25, 2020

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This might be useful, thanks. But it happened to me when exporting whole year (not albums, but selection by date) and without deleting anything during the process, I was actually AFK during export.

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LEGEND ,
Apr 27, 2020 Apr 27, 2020

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Mojave 10.14.6

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Participant ,
Apr 28, 2020 Apr 28, 2020

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Windows 10 Home v1909

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LEGEND ,
May 01, 2020 May 01, 2020

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as I said: download al large number of Pics (<100) to desktop from cloud starts again and again after an Internet interruption and creates duplicates. My Workflow: downloading Images from Camera to iPad Pro at location and edit on desktop at office, then download final Images to Folder on Desktop. So I have to split my download into smaller parts and that's annoying!!!


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LEGEND ,
May 09, 2020 May 09, 2020

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I have had the same issue for months with Lightroom cc.  It takes forever to save files, then more hours are wasted deleting duplicate files. 

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LEGEND ,
May 16, 2020 May 16, 2020

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Catilina 10.15.4

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LEGEND ,
May 16, 2020 May 16, 2020

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Hi @rikk Flohr, can you give us any updates on this issue? Can you reproduce the problem? Is anybody working on this? A short status update would be highly appreciated.

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Adobe Employee ,
May 18, 2020 May 18, 2020

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When an update is available it will be posted in this thread. Additionally the status (currently In-progress) may change too. 

I have no new information to share at this time. The team continues to actively investigate the issue. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
May 23, 2020 May 23, 2020

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How is it possible that this problem has not been resolved? It's such a big problem to not be able to export photos that we have edited with this software... it's a basic functionality. I'm unable to export at the moment, and the "trick" I was using before no longer works (ie, I was able to export if I had the Wifi turned off). 

I am only trying to export 36 photos and it won't complete, and it just keeps restarting. It creates 13-14 duplicates for the first 15 photos then stops.

I am no longer able to use this software for my wedding photography editing, since it is impossible to export a client's entire gallery.

Are there any workarounds? 

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LEGEND ,
May 29, 2020 May 29, 2020

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Mojave 10.14.4

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LEGEND ,
May 29, 2020 May 29, 2020

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Hi Rikk, do we have an update yet? This is very inconvenient.

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LEGEND ,
May 31, 2020 May 31, 2020

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I'm having this problem. Lightroom version 3.2.1. Mac O.S. Version 10.15 

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LEGEND ,
Jun 09, 2020 Jun 09, 2020

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This is a huge problem, and makes Lightroom unusable unitl fixed.

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LEGEND ,
Jun 16, 2020 Jun 16, 2020

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Still a problem in windows 10, Lightroom CC 1.5.

Trying to export 108 photos, takes several hours to export 20 photos and half of them are duplicates.

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Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

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Lightroom is currently on version 3.3. If you are using 1.5 you would need to update. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jun 16, 2020 Jun 16, 2020

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Thank you!

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LEGEND ,
Sep 21, 2020 Sep 21, 2020

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I've been dealing with this for months if not a year. CC is up to date. What's the status? It's been 3 months since any updates and this is not resolved.

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Oct 20, 2020 Oct 20, 2020

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Try again... Lightroom is up to date. No update today that I'm aware of, Creative Cloud is up to date and this literally just happened twice in a row while exporting a wedding.

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Mac or Windows, Troy?

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New Here ,
Oct 20, 2020 Oct 20, 2020

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Currently on 3.4 still continuously having the same problem. Beyond frustrated that this has gone on for literally years and I've paid $15-20/m

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Please go to Help>System Info… and get us the exact installed version number of your software. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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