P: Desktop: Creating Duplicates Upon Saving

[FeedbackCommunityMember]

Hoping this makes sense!

Almost every time I export/save photos from CC, the program will begin the process, then stop halfway through and restart... which then duplicates the file.

For example, I tried exporting an album of 80 high res images yesterday afternoon, which I walked away from...and four hours later,came back to the program STILL exporting, and I had SEVEN copies of about 3/4ths of the images from the album.

If its user error, for the love of goodness, please correct me.
If its a problem with CC, how would I go about fixing it? I've switched computers, uninstalled and reinstalled and restarted my computer.... nothing seems to fix it!

Please help! Exporting weddings is a frikin NIGHTMARE.

[troy_mcclenathan]

Lightroom 3.4 and Mac OS 10.15.6

[Rikk Flohr: Photography]

You should install the update to Lr 4.0. It has a fix for this issue.

[troy_mcclenathan]

3.4 X64 [ 20200804-0825-1542eef ] (Aug  4 2020)

[troy_mcclenathan]

I'd love to but I don't get the choice to. CC just says up to date in-app and on the webpage

[troy_mcclenathan]

Come on, I have deadlines. How can I update to 4.0 when Creative Cloud says 3.4 is the most up to date? I've quit the application, restarted the compurer, etc. 

[Rikk Flohr: Photography]

Need to update to 4.0!

[troy_mcclenathan]

How can I manually download this update? Again, for the tenth time, everything says I'm up to date.

[Rikk Flohr: Photography]

If your OS meets the minimum requirements and you refresh the Creative Cloud App, then the update will show. Do you meet minimum OS requirements for 4.0?

[troy_mcclenathan]

I have a 2018 15" macbook pro I damn well better meet the requirements. Refreshed the app twice.

[troy_mcclenathan]

Want screenshots? I'll provide them

[Rikk Flohr: Photography]

What is your OS Version Number?

[troy_mcclenathan]

10.15.6......I have to put 20 characters so ignore this

[troy_mcclenathan]

If I'm wrong, please let me know so I can find a workaround with a different program. I cant understand how this only affect certain people. 

[Victoria Bampton LR Queen]

The latest is 4.0. Go to the CC app > Updates tab on the left, click the ... on the right and then Check for Updates if the update isn't showing for you yet.

[Rikk Flohr: Photography]

Can you post a picture of your Creative Cloud App showing the Photography Section?

[FeedbackCommunityMember]

STILL having this issue. Lightroom CC version 4.0, running MAC OS Catalina 10.15.7. Everything up to date. SO FRUSTRATING.

[FeedbackCommunityMember]

Same here. This program is a joke

[Julie Kmoch]

Thanks for letting us know. We'll take another look. 

[Rikk Flohr: Photography]

For anyone on this thread still experiencing this issue, we would like to collect a log file from you to further diagnose. 

Restart Lightroom

Attempt a large export that fails

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear

Post here when you have a file ready and I will email you to collect it.

Thanks for your continued assistance.

[Rikk Flohr: Photography]

Greetings,

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify that you are no longer experiencing the issue.

Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.