P: Desktop: Creating Duplicates Upon Saving

27 Votes
LEGEND ,
Dec 17, 2018 Dec 17, 2018

Copy link to clipboard

Copied

Hoping this makes sense!

Almost every time I export/save photos from CC, the program will begin the process, then stop halfway through and restart... which then duplicates the file.

For example, I tried exporting an album of 80 high res images yesterday afternoon, which I walked away from...and four hours later,came back to the program STILL exporting, and I had SEVEN copies of about 3/4ths of the images from the album.

If its user error, for the love of goodness, please correct me.
If its a problem with CC, how would I go about fixing it? I've switched computers, uninstalled and reinstalled and restarted my computer.... nothing seems to fix it!

Please help! Exporting weddings is a frikin NIGHTMARE.

Bug Fixed
TOPICS
macOS , Windows

Views

759

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Dec 08, 2020 Dec 08, 2020

Greetings,

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify that you are no longer experiencing the issue.

Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

Votes

Translate

Translate
Adobe Employee , Oct 20, 2020 Oct 20, 2020

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

Votes

Translate

Translate
70 Comments
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

Lightroom 3.4 and Mac OS 10.15.6

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

You should install the update to Lr 4.0. It has a fix for this issue.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

3.4 X64 [ 20200804-0825-1542eef ] (Aug  4 2020)

Votes

Translate

Translate

Report

Report
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

I'd love to but I don't get the choice to. CC just says up to date in-app and on the webpage

Votes

Translate

Translate

Report

Report
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

Come on, I have deadlines. How can I update to 4.0 when Creative Cloud says 3.4 is the most up to date? I've quit the application, restarted the compurer, etc. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

Need to update to 4.0!

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

How can I manually download this update? Again, for the tenth time, everything says I'm up to date.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

If your OS meets the minimum requirements and you refresh the Creative Cloud App, then the update will show. Do you meet minimum OS requirements for 4.0?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

I have a 2018 15" macbook pro I damn well better meet the requirements. Refreshed the app twice.

Votes

Translate

Translate

Report

Report
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

Want screenshots? I'll provide them

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

What is your OS Version Number?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

10.15.6......I have to put 20 characters so ignore this

Votes

Translate

Translate

Report

Report
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

If I'm wrong, please let me know so I can find a workaround with a different program. I cant understand how this only affect certain people. 

Votes

Translate

Translate

Report

Report
Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

Copy link to clipboard

Copied

The latest is 4.0. Go to the CC app > Updates tab on the left, click the ... on the right and then Check for Updates if the update isn't showing for you yet.

-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

Copy link to clipboard

Copied

Can you post a picture of your Creative Cloud App showing the Photography Section?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
LEGEND ,
Oct 31, 2020 Oct 31, 2020

Copy link to clipboard

Copied

STILL having this issue. Lightroom CC version 4.0, running MAC OS Catalina 10.15.7. Everything up to date. SO FRUSTRATING.

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 01, 2020 Nov 01, 2020

Copy link to clipboard

Copied

Same here. This program is a joke

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 01, 2020 Nov 01, 2020

Copy link to clipboard

Copied

Thanks for letting us know. We'll take another look. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 03, 2020 Nov 03, 2020

Copy link to clipboard

Copied

For anyone on this thread still experiencing this issue, we would like to collect a log file from you to further diagnose. 

Restart Lightroom

Attempt a large export that fails

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear

Post here when you have a file ready and I will email you to collect it.

Thanks for your continued assistance.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

Copy link to clipboard

Copied

LATEST

Greetings,

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify that you are no longer experiencing the issue.

Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report