P: Desktop: needs to restart to clean?

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LEGEND ,
Dec 16, 2020 Dec 16, 2020

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Just installed lightroom and this constantly flashes on screen then lightroom closed, reopens itself and says this again and keeps circling.

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macOS , Windows

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Adobe Employee ,
Dec 17, 2020 Dec 17, 2020

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Are you Mac or Windows?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Dec 27, 2020 Dec 27, 2020

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Ive got the same issue and am on windows 10.

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Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

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Recommend that you check with your video card manufacturer and ensure you are using the latest update for your GPU. 

If so, have you tried disabling your GPU in preferences?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jan 03, 2021 Jan 03, 2021

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Will do, I can run all of the other Adobe products however so how do I disable my GPU in preferences. Additionally, earlier this year lightroom was bugged for me and when refreshing my license it kept saying I didn't own it however when I clicked through it always said I had and therefore I haven't been able to use it.

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LEGEND ,
Jan 08, 2021 Jan 08, 2021

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Having the same issue in the past couple of days, having used Lightroom successfully on my Mac for a few months now. Any suggestions for a fix for Macs?

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Community Beginner ,
Jan 10, 2021 Jan 10, 2021

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Getting a slightly different problem but Lightroom doesn't want to open anymore:
Bought a new Mac M1 Mini and transferred my system to it - now everything is running in OS 11 Big Sur
Tried to open Lightroom today but it won't open.

Am told I need "Adobe Application Manager" to run the product.

Well, do I ?

Never had a problem with it before on my MacPro and I can't see how to actually get the Application Manager.

Is this a bug ?

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Community Beginner ,
Jan 10, 2021 Jan 10, 2021

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Tried to re-install the Lightroom App but told that the Installer needs to be updated for my operating system.

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Adobe Employee ,
Jan 10, 2021 Jan 10, 2021

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Try resetting your preference file:

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jan 10, 2021 Jan 10, 2021

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I did this and reset my preferences however upon re opening I am still promted by the "Lightroom needs to restart to clean up a few things" and still stuck in this loop.

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LEGEND ,
Jan 10, 2021 Jan 10, 2021

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Thanks @Rikk, I have tried this but am still stuck in the same loop. Any other ideas? 

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Adobe Employee ,
Jan 11, 2021 Jan 11, 2021

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Next step is to perform a clean reinstall of the application.

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jan 11, 2021 Jan 11, 2021

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Hi again Rikk, we tried that, still the same problem after uninstalling and reinstalling Lightroom following the instructions above. Any other ideas?

Thanks for your help.

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New Here ,
Jan 11, 2021 Jan 11, 2021

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I too tried that and the previous solution, the problem still exists

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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@Pixcels which Lightroom version are you running? The message about the installer needing an updated makes it sound like LR6 or earlier, which won't install on Big Sur because the installer has 32-bit components. You'd need one of the current versions on a subscription.

-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Adobe Employee ,
Jan 12, 2021 Jan 12, 2021

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Are you fully synced from your desktop to the cloud or do you have syncs pending?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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Oh Poo.
Well I am now out of the Adobe loop - as I have previously purchased outright my copies of Photoshop (6 versions) and Lightroom (all the updates to 6)

I am not prepared to now go down the subscription software route so it looks as though this is the final parting of the waves for me and Adobe.

I have used the Adobe products for about 25 years and unfortunately will now have to say goodbye after investing £1000s in software and countless hours in acquiring the skills to use it.

Not very happy.

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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Pictures are being saved locally not to the cloud, so no syncs pending. 

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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jumping on here after being advised in this post: https://community.adobe.com/t5/lightroom/recurring-restart-message-that-doesn-t-let-me-use-the-app/t...

Im on Mac and facing the same problem - I uninstalled and reinstalled twice, I reset preferences, I deleted the cache, I signed out and signed back into creative cloud; all to no avail - any help to resolve this would be much appreciated. 

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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to add - I also uninstalled all my adobe apps and uninstalled creative cloud - reinstalled creative cloud and only installed Lightroom - unfortunately still getting the same error

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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another update - I used the adobe creative cleaner tool to remove all adobe files on my laptop. I then reinstalled cloud and Lightroom again (nothing else) - still getting the message: 

"Lightroom needs to restart to clean some things up for you."

lightroom restarts and the message repeats.

forgot to mention Im on Mojave - 10.14.6

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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I tried to install older versions of lightroom (the ones available on CC - versions 4.0 and 3.4) - unfortunately that didn't work either, still getting the same message. I feel the next step is to updgrade my OS to Big Sur (which I do not want to do)

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Adobe Employee ,
Jan 13, 2021 Jan 13, 2021

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@mmakki - are you fully synced to the cloud or do you have syncs pending?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Jan 13, 2021 Jan 13, 2021

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Go to your Cloud icon and capture the screen so I can see your status please. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Jan 13, 2021 Jan 13, 2021

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We'd like to obtain files from you: 

First if you have access to the Lightroom>Preferences Menu we'd like to obtain a Diagnostic Log. 

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

If you cannot reach this menu send us: 

The lrcc_console.log file in the ~/Library/Application Support/Adobe/Lightroom CC folder.

Thanks!

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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Hi Rikk, no files on cloud - everything on the system.. please see image below:

Screenshot20210114at11.25.22-7b559faa-0556-4db7-a97a-3c15e9b7ca69-1274248558.png
Screenshot20210114at11.28.30-f50a98b0-8e45-4d37-8d33-45984b8ff42c-314002740.png

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