P: Desktop: Unable to connect to the network.

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New Here ,
Oct 28, 2020 Oct 28, 2020

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After upgrading to Lightroom Desktop 4.0 (Cloud), all my synced folders are gone. Online version and iOS app versions are both working normally, so why is the Desktop cloud version failing to sync?

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Adobe Employee , Jun 14, 2022 Jun 14, 2022

Greetings,

 

Updates to the Adobe Photography Products were released on June 13. The update contains a fix for this issue.  Please download and the latest version of your application via the Adobe Creative Cloud Application or your respective device app store.

If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. 

 

Note: App store availability can take several days for the update to appear and be available. 

 

T

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New Here ,
Dec 19, 2020 Dec 19, 2020

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So you really are quite rude for not responding. Adobe support is just as *** up as Comcast and ATT. *** YOU to treating me with such disrespect! I'll be reporting this *** customer service experience to your managers.

[bad language removed by moderator - next time the post will be deleted]

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Adobe Community Professional ,
Dec 20, 2020 Dec 20, 2020

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@protagonisto please watch your language, this is a family site. There are multiple possibilities why @Rikk hasn’t responded, for example, being on vacation, off sick, or not seeing your messages. Since you mention that the problem is solved, what exactly do you want him to say?

-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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New Here ,
Dec 20, 2020 Dec 20, 2020

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@Victoria_Bampton_Lightroom_Queen, first, you're right about my harsh language. That's inappropriate. However, I was patient for quite a while. As he was active on other questions and postings, he was, in-fact, available, so he was being disrespectful and rude to have not responded. If you had looked at his other activity in this platform, you would know that and not attempted to put that on me. I provided plenty of opportunity and exercised plenty of patience. He dropped the ball and from what you've said above, you're defending his rudeness. Also, since Adobe's incremental upgrade was the solution to the problem that ADOBE created with the previous major Lightroom upgrade, then the developer's which he indicated he was working with should have mentioned the fix would be available in said incremental upgrade.

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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@protagonisto I'm not trying to make excuses, I've tagged Rikk to give him a better shot at seeing the thread. I just know that I'm following 20.5K threads and I occasionally miss replies that are intended for me, especially when the forum is busy.

-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Adobe Employee ,
Dec 21, 2020 Dec 21, 2020

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Greetings @protagonisto,

The top of this thread indicates this problem is "Acknowledged."

Reviewing this helpful document, https://feedback.photoshop.com/conversations/forum-usability-topics/how-to-reporting-bugs-problems/5... ,you can see what Acknowledged means. 

Please also note this text in the above document:
"Generally, Adobe does not announce the dates of pending bug fixes until they are actually released. ETAs will not be normally be given. " 

What that means is once a bug is filed, until it is fixed and the fix is released we do not respond with ETAs, or other information. 

I also note that you responded 7 days ago saying the issue was fixed. That is great - however the bug filed with this thread has not been fixed so we will still be tracking it with this thread. It wasn't expected the update would fix your issue - hence no notification was made. 

Since both of your issues have resolved I am not sure what response you want me to make?  Do you have additional issues you would like to discuss? Did we leave something unresolved?

I am sorry you did not receive whatever response you felt appropriate here.  Hopefully your Lightroom applications are working as expected now. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Greetings,

 

Updates to the Adobe Photography Products were released on June 13. The update contains a fix for this issue.  Please download and the latest version of your application via the Adobe Creative Cloud Application or your respective device app store.

If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. 

 

Note: App store availability can take several days for the update to appear and be available. 

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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