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P: Device overheats

3 Votes
Community Beginner ,
Dec 19, 2017 Dec 19, 2017

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I haven't found anything related to this in online searches, so i thought i would ask Lightroom users.

 

I have Lightroom mobile installed on my iPhone 7 and when i use it, the phone gets very hot. If the ambient temp is 90 or better (which happens quite often here in Florida), the phone will overheat and shut down after a while. I used it without that happening yesterday (ambient temps around 75), but the phone was still quite hot. I have a pretty thin Spigen case on the phone, and it doesn't get hot with anything other apps.

 

Has anyone else experienced this?

 

 

Thanks,

 

 

Steve

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correct answers 1 Correct answer

Adobe Employee , Jan 11, 2022 Jan 11, 2022

Converting this to a bug just to be clear that we do acknowledge the reports here and have a ticket logged for the engineers to investigate.

 

Please share specific steps used when this occurs.

Status Acknowledged

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Adobe Employee ,
Apr 14, 2020 Apr 14, 2020

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Hi cbattson22

CPU and battery use due to intense processing, and cellular use especially when your device radio has to work hard are known to be generators of heat.  Still, from my personal experience with the iPhone 8+, some deeper issue seems possible here.  I know these are challenging times in the world, but if possible I urge you to have Apple inspect your device to make sure there are no physical defects that you might need serviced--just saying this as a precaution, not a diagnosis.

 

I'm personally in a very warm climate and even in warm temperatures and direct sunlight, various phones I've used have only throttled back CPU or screen illumination a handful of times, and the one device that did this most needed its battery serviced sooner than expected.  Multiple CPU-intensive apps on my device from multiple developers were affected.  I'm not attempting to call out any particular device as problematic, or disregard your report -- we are listening.  I'm just stating that the processing you describe is intense on any device, and first steps should always be to ensure that the device you've invested in is working nornally as expected.

 

When you look in device settings for battery, what apps/processes are taxing your device the most?  Is it daily use apps, graphics intense apps, WiFi/Cellular intense apps, etc.?

 

Thanks for posting about your experience, and letting me know any additional details you can share.


Kind regards,

Charlie

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New Here ,
Apr 14, 2020 Apr 14, 2020

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Unfortunately it certainly sounds like you are not listening, and attempting to shift the problem onto something out of your hands. Really disappointed with your response.  


Just to be clear - this issue happens on both my iPhone and my partners iPhone (a completely different, newer model). Every single time we use it. I might have thought it was an issue with my phone, but it's just not feasable for you to claim it's due to the individual phone, battery climate, when so many people have raised this same issue, and all have different phone models. 

It seems obvious it's something your team has done in the design of Lightroom Mobile that is not compatable with an Apple phone (I can't comment on android). This makes it your job to fix and update (as with any apps with bugs).  

 

This issue with the brightness quite obviously makes the app unuseable as it is all about the clarity with photo editing. It requires urgent investigation. It seems reasonable to highlight you have lost several users from this issue alone.  

Never have I experienced a company (especially one with such high monthly charges) trying to so blatantly shift the blame onto another issue or firm, instead of taking adequate steps to investigate and resolve the matter internally.

We are your customers, and should expect the same level of service from your app regardless of the device we choose to use. 

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New Here ,
May 25, 2020 May 25, 2020

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Any updates on this? This is a really frustrating occurrence. I love Using my IPad Pro to edit but this is making it nearly impossible to accurately get my job done. 

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New Here ,
Jun 28, 2020 Jun 28, 2020

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Hi,

 

got the same issue with my iphone 8+ and this is hyper frustrating! It only does it when I use LR CC even if my wi-fi/data connection is perfect. The phone overheats to the point that I am not able to edit more than one photo at the time per 5 mins (doing my edits super fast then wait for the phone to get back to normal). My phone works perfectly fine except for this issue so it would be great if your team could do something about it and stop implying that Apple is the problem.

 

Thank you

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New Here ,
Jul 03, 2020 Jul 03, 2020

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Newest iPad Pro here - 12.9, same issue. 10 minutes in Lightroom = dim. Very annoying for the whole workflow.

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New Here ,
Jul 08, 2020 Jul 08, 2020

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Hi Ignacio, I have an iPad Pro 11"  I work only in Raw photos and it happens minutes after I start the editing. Is very annoying and hopefully you guys can fix this otherwise using and iPad for profesional editing is not something that you guys should recommend 

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New Here ,
Aug 09, 2020 Aug 09, 2020

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I have the same issue. I have the iPad Pro 11 / 2020. is there already any solution??? It is super annoying

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New Here ,
Aug 09, 2020 Aug 09, 2020

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Facing the same issue. The phone turns like an Owen grill ☹️
It's tough to hold the phone. 
please help with a fix soon!

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New Here ,
Aug 20, 2020 Aug 20, 2020

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I agree Majudude, I have the 12.9" 2018 iPad Pro and the same thing is happening to me. One thing I did try was to install LR mobile onto my wife's iPad Pro 12.9 2018, it didn't happen on hers which was strange. It is frustrating when people have paid lots of money for a device and have this problem. My wife works in sales and gets points for her sales so we got our iPad Pro's for free but that's not the point, it is still annoying. I am going to sell my iPad Pro and purchase a MacBook Pro when they drop in price due to the new MacBooks being released soon. Maybe iPad OS 14 will fix this problem.

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New Here ,
Oct 06, 2020 Oct 06, 2020

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Same problem here... I have a 2018 12.9 iPad Pro and it's the only device I use for editing but this issue is seriously getting in my nerves... Would love at least a clarification about why this is happening.

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New Here ,
Oct 06, 2020 Oct 06, 2020

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I have got around this problem by reducing the brightness of the screen by
50 percent which is better for when you print anyway.

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New Here ,
Jan 06, 2021 Jan 06, 2021

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Hi Ignacio 

has anyone at Adobe found a solution for this? Same for me. iPad Pro 2018. 
thanks

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New Here ,
Jan 22, 2021 Jan 22, 2021

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LOL its 2021 and I got the same issues on an iPhone 12 Pro Max.. After 5 min of editing the phone gets very hot and the screen dims to a level that it's not possible to continue the work.. How can it take that long to fix it?? 

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Explorer ,
Jan 22, 2021 Jan 22, 2021

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Yeah... Adobe sucks. We need to wait for the stock to tank, then they will start developing again. Such a shame. 

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Explorer ,
May 23, 2021 May 23, 2021

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Has anyone found a solution for this? I am on the new 2021 iPad Pro with 16gb ram and was hoping I wouldn't have this issue but sure enough I do. As a professional photographer this is a problem!

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Having the same issue w/ the new M1 iPad Pro 11inch. Screen dims after applying multiple selective edits. Is this an iPad issue or an Adobe issue?

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi Bendtheodds, I would say it is an issue with the ipad pro. I have come to a conclusion why it is happening. I now use my windows laptop and also an external monitor for editing due to being able to calibrate them. I have found no issue with screen dimming while using the laptop or monitor. 

The reason for the ipad dimming is because of throttling, this is to cool the ipad down with the screen being so bright. It gets too warm while doing labour intensive tasks. A laptop or desktop has better cooling. When I had my 2018 ipad pro I reduced the screen brightness down to approximately 50% brightness and edit in a dimmer room, screen dimming didn't seem to cause me problems. If you print more than online work then working with a dimmer screen in a darker environment will be better for producing brighter prints. If you need your screen at full brightness then I'm afraid there isn't much you can do unless you can cool the back of the ipad down somehow while working.

 

 

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New Here ,
Jul 04, 2021 Jul 04, 2021

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Hi,

Yup im still facing the same issue with a brand new apple 12 pro max 😢 They're definitely the problem!

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New Here ,
Jul 06, 2021 Jul 06, 2021

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I wanted to add to this. I just bought the iPad Pro to edit using Lightroom mobile on the go when I'm travelling and I was editing on the app noticed the iPad getting hot and then that caused the screen to dim so dark that I could no longer edit and this kept happening every 5 minutes or so. Long story short I can't edit using the mobile app if I can't have the screen properly lit. 

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Explorer ,
Jul 06, 2021 Jul 06, 2021

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Hey ADOBE! I really LOVE lightroom but this is such a show-stopper. It's now been four years since this thread started and the problem is worse than ever. I just sat in Santa Barbara experiencing it constantly in 75 degree temps. You claim you can't reporduce? I dont believe you. I live in the Bay Area and would be happy to come down to your San Jose office and sit outside with you for 30min to show you how bad this is (I'm vaccinated and will happily wear propper PPE). 

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New Here ,
Aug 23, 2021 Aug 23, 2021

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Hi,

 

I have the same problem; iPhone overheats whilst using Lightroom. 

 

I have an iPhone 12 Pro Max bought early 2021 running Lightroom v6.4.0

 

As soon as I open lightroom you can feel the iPhone begin to heat up, before you've even started editting. Generally takes 2-3 minutes for the phone to overheat making it unusable until it's cooled down.

 

I don't understand Adobes comment on this thread re: getting your iPhone serviced - mine is barely 6 months old and I can edit 4k video in Rush without the phone overheating. 

 

Please help. 

 

 

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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@oliver5EEF 

Can you describe more about what Lightroom is doing when the temperature climbs? 

 

What's your device internet access like?  If the device gets hot before you even begin editing or other work that is intense on the processor, it could indicate your phone is working extra hard to get and receive data. 

 

Are you importing or syncing in Lightroom while browsing photos?  Things like this may not seem intense, but can cause the device radio and CPU to work concurrently, producing more heat from CPU and battery draw than with a single process alone.

 

Aside from these things, does it help to reinstall the app?

 

Previous comments about suggesting Apple Support to perform a help check on one's device are precautionary.  High heat and rapid battery draining might indicate a hardware problem -- especially if this happens with a range of apps on the device. Apple service technicians have battery diagnostic tools to ensure the device is working as expected.  Fwiw, my guess is your device is fine since you mention other apps like Rush don't cause temperature increases.

 

If you do a web search like "iphone getting warm" you will see pages come up with troubleshooting advice you may want to check out.  

 

Thanks for reaching out to us with this problem report.  The Lightroom iOS team does have an engineering ticket logged to investigate reports here and evaluate possible solutions.  

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Explorer ,
Aug 25, 2021 Aug 25, 2021

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Same here.i have the same issue on 2018 iPad Pro.

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New Here ,
Aug 28, 2021 Aug 28, 2021

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Hi all I am having the same issue it is really hard i am a legally blind photographer / I'm left with 1.5% sight from brain cancer, I got a 2020 12.9 inch ipad pro mailly for photo editing and i am very disapointed, due to the fact i cannot see very much at all i was hopeing to use the 12.9 inch ipad to edit my photos very close up to my face, obviousaly this device dosnot have a keyboard meaning i am able to bring the screen much closer 

 

If someone could fix this issue that would be so amazing for all of us 

at the moment i unfortunately i have to use a laptop which means im having to hunch over a laptop to try and see what i am doing incrediblly hard 

Legally blind photographer James Norquay [ THANKS]

@norquaydesigns insta

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New Here ,
Aug 28, 2021 Aug 28, 2021

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I’m now pretty sure the issue is not with Lightroom but with how the iPad sims screen when using a lot of processing power to balance the heat generation.
I found that by keeping iPad out of any cases and making sure every other app is closed, the amount of time the screen is dimmed is shorter.
Not ideal but that’s been my solution.
Potentially new iPad with more powerful chip won’t have same issue

www.lucaortis.com

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