P: Export error on Android

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Adobe Community Professional ,
Sep 05, 2020 Sep 05, 2020

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A number of threads on the User to User forums are reporting this error, could a member of the team check please:

https://community.adobe.com/t5/lightr...

https://community.adobe.com/t5/lightr...

https://community.adobe.com/t5/lightr...

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Adobe Employee , Oct 20, 2020 Oct 20, 2020
Greetings,   Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.   Thank you for your patience.

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LEGEND ,
Sep 05, 2020 Sep 05, 2020

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Also been having the problem of lightroom being unable to export images for weeks now, someone was looking into it and then radio silence no further contact or solutions.. I'm using a p30 pro. Have sent diagnostic data and using the latest android version.

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LEGEND ,
Sep 10, 2020 Sep 10, 2020

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I cannot export either and its v annoying as I have a business I use it for. Im on my android mobile? 

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LEGEND ,
Sep 12, 2020 Sep 12, 2020

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Hi, Could you please share the device model and Android version of your phone?

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New Here ,
Sep 12, 2020 Sep 12, 2020

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I have the same issue and I have a Huawei Mate 20 Lite, everything is up to date on it

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LEGEND ,
Sep 12, 2020 Sep 12, 2020

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Tengo el mismo problema con un huawei mate 20 lite

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LEGEND ,
Sep 12, 2020 Sep 12, 2020

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Same here, I have Huawei p30

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LEGEND ,
Sep 23, 2020 Sep 23, 2020

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Same here. Every time I try to export my pictures, I get the "Couldn't complete export" message. Tried reducing the size, quality & loging out and back in but nothing works. I am connected to the wifi and tried on my data too but neither options worked. What should I do next ? I'm using a Huawei P30 Pro with the latest version. Please and thank you

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LEGEND ,
Sep 24, 2020 Sep 24, 2020

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The same for Honor 10i

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New Here ,
Sep 24, 2020 Sep 24, 2020

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Looks like Trumps Huawei ban is causing this... 

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Adobe Employee ,
Sep 25, 2020 Sep 25, 2020

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Thanks for reporting this. A bug has been filed and a fix will happen in an upcoming release.

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LEGEND ,
Sep 28, 2020 Sep 28, 2020

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Viewing photos in my galery isn't possible. Export error. 

Screenshot_20200925_180720_com-56efe19e-40b1-4955-9f07-dc5083366450-1204598710.jpg

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Oct 24, 2020 Oct 24, 2020

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Hello, 

I tried to install again the Lightroom apk on my P30 PRO, but the problem is still there. I can't export the photos, still getting the "Couldn't complete export" error. 

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Adobe Employee ,
Oct 24, 2020 Oct 24, 2020

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What is the exact installed version number of your Lightroom software?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Oct 24, 2020 Oct 24, 2020

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It's version 5.4.1, but I just installed it from Play store. 

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Adobe Employee ,
Oct 25, 2020 Oct 25, 2020

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You will need to install version 6.0 as soon as it is available in your Google Play store - not all people get the update the same day. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 01, 2020 Nov 01, 2020

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I am using Lightroom Mobile version 6.0 on a phone running Android 10, and the problem is still there: whenever I try to export a photo with the "Save to device" functionality, I get the error "Couldn't Complete Export", but the export does in fact succeed despite the error, though it results in two identical .jpg files.

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New Here ,
Nov 01, 2020 Nov 01, 2020

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It seemed to be fixed since the last update! Thanks! 

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New Here ,
Nov 10, 2020 Nov 10, 2020

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@Rikk Did you see my post below:

https://feedback.photoshop.com/conversations/lightroom-mobile/lightroom-mobile-export-error-on-andro...

The issue has not gone away with version 6.0 (Android).

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Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

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Restart your device.

Launch Lightroom.

If the problem still persists after doing this, take a screenshot of your Lightroom App showing the full installed version number and post it here. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 12, 2020 Nov 12, 2020

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@rikk Thanks for your response. It turns out my issue was caused by the fact that I had a .nomedia file in my /Pictures/AdobeLightroom directory (i.e. the export folder). Deleting this file solved the issue.

Still, it's strange that having a .nomedia file in the directory would (1) cause an export error message, and (2) result in a duplicate export file. It's probably worth taking a look at. Thanks!

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New Here ,
Nov 25, 2020 Nov 25, 2020

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@Rikk still facing that export issue. 

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Same problem sir. I've tried renaming the picture and importing it again and pasting the previous edit and it worked. Try it.

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