P: Fehlercode 19650929

[RolandDutzler]

Ich verwenden ein iPhone 12 Pro mit iOS 15.2 und bekomme immer wieder in Lightroom die Fehlermeldung 19650929.
Nach Neustart der App funktiohiert es wieder für eine kurze Zeit, bevor der Fehlercode wieder aufscheint.

Woran liegt das und wie kann ich den Fehler vermeiden?

Herzliche Grüße.

Roland

[Sahil.Chawla]

Hi there,

Sorry to hear about the error. Which version of the Lightroom app are you working with? Could you check there is an update available for Lightroom in the Appstore and see if it helps?

Regards,
Sahil

[RolandDutzler]

Hi Sahil,

I use version 7.1.0 and cannot find a newer version in the Appstore.

Regards

Roland

[RolandDutzler]

Hi Sahil,

when may I expect your answer for solving this problem with the error code?

Sincerely

Roland

[Charlie.D]

The Lightroom team is aware of this issue and is investigating.  

In the meantime, as a work-around please try letting imports complete and upload to cloud storage to finish syncing.  If you leave your device plugged into power, the app should be able to stay awake to allow uploads to complete.

[Rikk Flohr: Photography]

Greetings,

Updates to the Adobe Photography Products were released on June 13. The update contains a fix for this issue.  Please download and the latest version of your application via the Adobe Creative Cloud Application or your respective device app store.

If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. 

Note: App store availability can take several days for the update to appear and be available. 

Thank you for your patience.