• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
7

P: Lightroom installing failure on Mac OS Ventura (NL & PO Languages)

Participant ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

I just tried til help a friend with installing Lightroom on Mac OS Ventura. Creative Cloud was installed, and I used the button Install on Lightroom in the Creative Cloud app. The installation was performed, and reported Completed. Lightroom button changed to Open.
Clicked on Open, but nothing happened.
Wide search in Finder for the Lightroom app file, but it was not found on the entire disk.
Edit: As Lightroom is tested compatible with Ventura, this is probably related to the installer app or lack of priveleges. See my comment below.

Bug Fixed
TOPICS
macOS , Windows

Views

6.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Pinned Replies

Adobe Employee , Feb 01, 2023 Feb 01, 2023

While we investigate you can attempt the following workaround:

 

Change the language of your Creative Cloud Desktop App to English

Install Lightroom Desktop 6.1

Revert to your Native Language

 

Votes

Translate

Translate
Adobe Employee , Feb 03, 2023 Feb 03, 2023

The Creative Cloud Desktop team has identified the issue and logged a bug for a fix in an upcoming release. 

Status Acknowledged

Votes

Translate

Translate
77 Comments
Community Beginner ,
Feb 13, 2023 Feb 13, 2023

Copy link to clipboard

Copied

I changed the language, but no result.

I don't get the possibility to download the desktop version of lightroom. 😞

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 13, 2023 Feb 13, 2023

Copy link to clipboard

Copied

@Rikk Flohr: Photography maybe you can help me? 
I tried changing language, I tried to reset CC desktop. 
I checked my system, I uninstalled and re-installed all apps, but I can not install Lightroom desktop version.

I have the right subscription as you can see here:

Roosje28371983mixo_0-1676298574995.pngRoosje28371983mixo_1-1676298612692.png

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 05, 2023 Mar 05, 2023

Copy link to clipboard

Copied

I'm using Lightroom Classic daily, but recently wanted to try the new lightroom on desktop since i'm allready using it on my phone and wants to share presets to my phone.

 

I've restarted the computer, logged in and out of the CC app. Uninstalled Lightroom and installed it again.

 

When pressing "open" in the CC app, nothing happens. 

 

Using intel MacbookPro

Votes

Translate

Translate

Report

Report
Community Expert ,
Mar 05, 2023 Mar 05, 2023

Copy link to clipboard

Copied

What version of MacOS are you using?

Votes

Translate

Translate

Report

Report
New Here ,
Mar 05, 2023 Mar 05, 2023

Copy link to clipboard

Copied

OMG SAME! 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 06, 2023 Mar 06, 2023

Copy link to clipboard

Copied

Hi, thanks for reaching out. I'm using MacOS Ventura 13.2.1

All adobe apps is also up to date. 

Votes

Translate

Translate

Report

Report
Community Expert ,
Mar 06, 2023 Mar 06, 2023

Copy link to clipboard

Copied

OK, so what happens if you try to launch it from your Applications folder? Double-click on the highlighted item in this screenshot:

 

shot3.png

 

Does it start that way?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 07, 2023 Mar 07, 2023

Copy link to clipboard

Copied

Hi, the app doesn't show up in the applications folder. I've tried uninstalling and installing with the CC app but it never shows up in the application folder either. 

Votes

Translate

Translate

Report

Report
Community Expert ,
Mar 07, 2023 Mar 07, 2023

Copy link to clipboard

Copied

Weird. What version of the CC desktop app are you running?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 07, 2023 Mar 07, 2023

Copy link to clipboard

Copied

The version of CC desktop app running is: 5.10.0.573

Votes

Translate

Translate

Report

Report
Community Expert ,
Mar 07, 2023 Mar 07, 2023

Copy link to clipboard

Copied

OK, that's the latest version, so no issue there.

 

Maybe it would be worth uninstalling and reinstalling the CC app itself. That's all I've got left to suggest, unless someone else has a better idea.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Mar 07, 2023 Mar 07, 2023

Copy link to clipboard

Copied

In which language are you using Adobe products?  If other than English, there is a current bug that causes issues in Polish and Dutch that causes the symptoms you describe. It is possible the issue exists for your language as well. 

As a workaround, can you set your Adobe products to English and reattempt install?  After the install, you can set your language back to native. (Norwegian?)

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
Mar 08, 2023 Mar 08, 2023

Copy link to clipboard

Copied

I've installed Lightroom from Creative Cloud. The installation taken only few second and jump from 1% to 99% in just 1 second. After all, Open button not work. Nothing happen. Photoshop works like a charm

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 08, 2023 Mar 08, 2023

Copy link to clipboard

Copied

Is there any way to set the language in ALL products? From the CC App? 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 08, 2023 Mar 08, 2023

Copy link to clipboard

Copied

Nevermind, i found the language setting.

 

Thank you so much, this was actually the problem!! Now it works 😁

 

Votes

Translate

Translate

Report

Report
Participant ,
Mar 09, 2023 Mar 09, 2023

Copy link to clipboard

Copied

Installation time from 1% to 99% in one sec means that nothing was installed. Adobe has identified the issue, and will solve it in an upcoming release. I did a test a few weeks ago, and found that the issue may be related to the chosen language. I updated the CC-app, changed language to English, and installed Lightroom 6 desktop without errors. Just a tip.

Votes

Translate

Translate

Report

Report
New Here ,
Mar 10, 2023 Mar 10, 2023

Copy link to clipboard

Copied

Hi, where can I find this settings? I have the same problem 🙂

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Mar 10, 2023 Mar 10, 2023

Copy link to clipboard

Copied

Screenshot 2023-03-10 at 9.56.58 AM.png

It is in the Creative Cloud App Preferences found under your avatar in the top right.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
Mar 10, 2023 Mar 10, 2023

Copy link to clipboard

Copied

This is happening to me. Uninstalled lightroom, as it wouldn't open. Now it doesn't appear in creative cloud app at all, searching only brings up the mobile "send link"

macOS Ventura 16.2.1 

 

Screenshot 2023-03-10 at 1.32.21 PM.png

Votes

Translate

Translate

Report

Report
New Here ,
Mar 13, 2023 Mar 13, 2023

Copy link to clipboard

Copied

Hello I can't open lightroom on macbook

Zrzut ekranu 2023-03-13 o 18.59.36.png

 it says that can't find file (but it is instaled )

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

Copy link to clipboard

Copied

Hi @Sara28836559cyiw 

 

Thanks for reaching out.

Which version of Lightroom are you using? From where have you downloaded the software?

Just for confirmation, you get this error message when you try to open a file; am I correct? 

 

Are you using Lightroom Classic? If yes, you can try these steps: https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access....

 

Let us know how it goes,

 

Best

Ranjisha

Votes

Translate

Translate

Report

Report
New Here ,
Mar 14, 2023 Mar 14, 2023

Copy link to clipboard

Copied

Zrzut ekranu 2023-03-14 o 13.30.15.png

 I have download lightroom from browser . Its not lightroom classic. I'm getting that error when i'm trying to open lightroom in creative cloud 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

Copy link to clipboard

Copied

It is likely you are hitting this bug: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/p-lightroom-installing-failure-o... 
Temporarily set your language to English and install - then revert your language.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
Apr 14, 2023 Apr 14, 2023

Copy link to clipboard

Copied

Just got my new Mac Mini M2 - Creative cloud gets installed, Lightroom appears to be installed, but no files installed and when I try to open from Creative Cloud, nothing happens.

I have completely removed CC, reinstalled several times, no luck. LR starts at 99% and done. 

Running latest version of Ventura. (I have talked to another that had the same issue on a different version of MacOS and computer, but could not point me in the same direction)

Any Ideas?

Votes

Translate

Translate

Report

Report
New Here ,
Apr 14, 2023 Apr 14, 2023

Copy link to clipboard

Copied

SOLVED! I changed my preferred language to English (International) under CC preferences, and now installed fine!

 

Votes

Translate

Translate

Report

Report