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P: Lightroom installing failure on Mac OS Ventura (NL & PO Languages)

Participant ,
Nov 03, 2022 Nov 03, 2022

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I just tried til help a friend with installing Lightroom on Mac OS Ventura. Creative Cloud was installed, and I used the button Install on Lightroom in the Creative Cloud app. The installation was performed, and reported Completed. Lightroom button changed to Open.
Clicked on Open, but nothing happened.
Wide search in Finder for the Lightroom app file, but it was not found on the entire disk.
Edit: As Lightroom is tested compatible with Ventura, this is probably related to the installer app or lack of priveleges. See my comment below.

Bug Fixed
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macOS , Windows

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correct answers 2 Pinned Replies

Adobe Employee , Feb 01, 2023 Feb 01, 2023

While we investigate you can attempt the following workaround:

 

Change the language of your Creative Cloud Desktop App to English

Install Lightroom Desktop 6.1

Revert to your Native Language

 

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Adobe Employee , Feb 03, 2023 Feb 03, 2023

The Creative Cloud Desktop team has identified the issue and logged a bug for a fix in an upcoming release. 

Status Acknowledged

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77 Comments
New Here ,
Apr 16, 2023 Apr 16, 2023

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Hello,

I downloaded Creative Cloud, signed up for a free trail as a student. 

Downloaded Lightroom, but when clicking on the icon (or ,,three dots"- option button next to the icon -> open (Intel)) it doesn't open. There is an info from Finder ,,Can't find the file".

Lightroom is not in the apps as like it didn't get installed, even though I got the installer and followed all the steps. Installing other apps such as Photoshop works just fine.
Already tried uninstalling Creative Cloud and Lightroom.
Computer: Macbook Pro M2 with macOS Monterey
Ideas?
Thanks in advance..

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Greetings all,

 

Updates for Adobe Photography products have been released.  The April 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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