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P: Lightroom keeps showing this error when launched

Community Beginner ,
May 23, 2023 May 23, 2023

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Bug Fixed
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correct answers 1 Pinned Reply

Adobe Employee , Aug 16, 2023 Aug 16, 2023

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The August 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Status Fixed

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13 Comments
Adobe Employee ,
May 24, 2023 May 24, 2023

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Thank you for the report. We are investigating.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Investigating

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Adobe Employee ,
May 24, 2023 May 24, 2023

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Has Lightroom ever run successfully on this machine? Did this happen with an update or a first time install?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
May 25, 2023 May 25, 2023

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This is a fresh install of Lightroom on a new computer.

 

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New Here ,
May 26, 2023 May 26, 2023

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Same for me:

 

Capture d’écran, le 2023-05-26 à 11.49.33.png

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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Screenshot 2023-06-01 235153.pngare you done investigating yet? 

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Community Beginner ,
Jun 05, 2023 Jun 05, 2023

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did anyone find a working solution for this or at least an explanation? the adobe support team is utterly useless. 

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Community Beginner ,
Jun 13, 2023 Jun 13, 2023

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here's an update after the most recent updates.
what's new? I can't use lightroom classic either now.
this is simply great, guys. I've sent reports after reports with no answer. 

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Community Beginner ,
Jun 13, 2023 Jun 13, 2023

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I uninstalled lrc 12.4 and reinstalled lrc 12.3, which I can thankfully still use. 
again, great job. 

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Adobe Employee ,
Jun 14, 2023 Jun 14, 2023

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@numa'poze  While I am glad things are working again for you, this bug thread is for Lightroom Desktop (6.4) not Lightroom Classic (12.4)

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 14, 2023 Jun 14, 2023

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nice condescending tone there, Bob.

let me also try it, since you haven't even bothered too read the posts I've wrote above.

 

I know perfectly well the differences between the two Lightroom variants.

one is the cloud based one, the one which HAS NEVER WORKED for me in two weeks, since first  purchasing it and installing it, giving me this exact error as in the OP. with the new update, the error message was also updated, that's about it.

the second one, Lightroom classic, is the one I can't use with the newest update, and you could make yourself usefull for once and point me to the thread where people are discussing this issue, so I can complain in vain there also, for another two weeks, before canceling my subscription. 

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Community Beginner ,
Jun 15, 2023 Jun 15, 2023

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great news
I was able to finally make all them things work for me again.
it only took a windows re-instalation, hours of my time and a lot of frustration.
I would like to thank the adobe team for their support, but it was nonexistent. 

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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Greetings all,

 

Updates for the Adobe Photography Products have been released.  The August 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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