P: Lr Downloader fails on video files greater than 1.09GB

[danielhr]

I tried to download original video files (15 in total) using the Adobe Lightroom Downloader or the Website (lightroom.adobe.com) and they always fail at exactly the same point (1.09GB out of "insert size here" GB) stating a network error. I tried for 7+ times and always the same issue at the same point in the download.

One video did finish downloading as expected, but any other video which is larger than 1.09GB fails.

I am running macOS Montery with Safari on a MacBook Pro M1 (16GB RAM) for web access.

Any suggestions?

Thank you and best regards, Daniel Hartl-Riesel

[Rikk Flohr: Photography]

Confirmed behavior

Logged bug. 

Set Status to Acknowledged.

[danielhr]

Any news on when this issue is going to be fixed?

I want to create a backup my videos and cannot due to this issue...

Best regards, Daniel Hartl-Riesel

[jeffreyr68223035]

Hello,

I have been trying for weeks now to gain access to some of my images stored in Lightroom CC.

I have numerous TIF and PSD files that are over 1GB in size but they fail to download.

I have tried syncing in lightroom. They just hang.

Exporting original. They fail.

Downloading original from lightroom.adobe.com. It fails after 1GB

Using Lightroom Downloader. It only downloads the first 1GB of all the images and states its completed with all downloads.

None of my files that Adobe Lightroom Downloader has saved is over 1.09GB. I have numerous TIF / PSD files that are larger due to numerous layers.

Is there a fix or workaround for this? 

[danielhr]

I am still waiting for this bug to be fixed...

It's been at least 2 months and all we get is silence. How long are we supposed to wait for our files to be available again?!

Regards, Daniel

[Rikk Flohr: Photography]

This should be fixed with the latest update. Please give it a try and see if you are still experiencing the problem.

Thanks for your patience.