P: Lr Downloader fails on video files greater than 1.09GB

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Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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I tried to download original video files (15 in total) using the Adobe Lightroom Downloader or the Website (lightroom.adobe.com) and they always fail at exactly the same point (1.09GB out of "insert size here" GB) stating a network error. I tried for 7+ times and always the same issue at the same point in the download.

 

One video did finish downloading as expected, but any other video which is larger than 1.09GB fails.

 

I am running macOS Montery with Safari on a MacBook Pro M1 (16GB RAM) for web access.

 

Any suggestions?

 

Thank you and best regards, Daniel Hartl-Riesel

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correct answers 1 Correct answer

Adobe Employee , Jun 16, 2022 Jun 16, 2022
This should be fixed with the latest update. Please give it a try and see if you are still experiencing the problem. Thanks for your patience. 
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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Confirmed behavior

Logged bug. 

Set Status to Acknowledged.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Acknowledged

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Community Beginner ,
Jan 10, 2022 Jan 10, 2022

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Any news on when this issue is going to be fixed?

 

I want to create a backup my videos and cannot due to this issue...

 

Best regards, Daniel Hartl-Riesel

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New Here ,
Feb 08, 2022 Feb 08, 2022

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Hello,

I have been trying for weeks now to gain access to some of my images stored in Lightroom CC.

I have numerous TIF and PSD files that are over 1GB in size but they fail to download.

I have tried syncing in lightroom. They just hang.

Exporting original. They fail.

Downloading original from lightroom.adobe.com. It fails after 1GB

Using Lightroom Downloader. It only downloads the first 1GB of all the images and states its completed with all downloads.

 

None of my files that Adobe Lightroom Downloader has saved is over 1.09GB. I have numerous TIF / PSD files that are larger due to numerous layers.

 

Is there a fix or workaround for this? 

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Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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I am still waiting for this bug to be fixed...

 

It's been at least 2 months and all we get is silence. How long are we supposed to wait for our files to be available again?!

 

Regards, Daniel

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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LATEST

This should be fixed with the latest update. Please give it a try and see if you are still experiencing the problem.

Thanks for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Fixed

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