P: Lr Mobile Slideshow - some transitions not available in certain devices

[kathyv27473752]

I have 3 iPads with Lr iOS Mobile. When I play a slideshow from an album of photos, 2 of the iPads (oldest and newest) give me a choice of 3 transition types. (Three dots top right) but the one I want to use as a picture frame only gives me 1 (wipe) transition. This same iPad used to show me all three transition types. I want the "flip" transition. How do I get it back? I am using the same set of photos to test with all three iPads, I have deleted the app and re downloaded with restart  and have logged in and out of my adobe cloud membership. I used both adobe chat and a phone call without any results and I was upset when I got the summary from the phone call that said the case is "closed". v10.3.0

[Aleke]

Hi @kathyv27473752! I'm really sorry for the frustration you've been experiencing, and that we haven't been able to resolve this yet.

Could you please let me know the models of the two iPads that are working and the one that isn't? Are all three iPads synced with each other and running version 10.3? If you could share a screenshot of what you're seeing in your slideshow transition options, that would be very helpful.

Thank you for your patience!

Alek 

[kathyv27473752]

4 transitions iPads 1 & 2 2 (actually 1) transition iPad 3

Hope that helps and I have provided all the information you needed. I really want the “flip” transition back because this is the device that I use as a photo frame.
Thank you,
Kathy VanVelzen

[kathyv27473752]

Hi Aleke,

1) Newest 13 inch iPad Air , iOS 18.4 , LR v10.2.3     Has 4 Transitions (Includes no transition)

2) Oldest 12.9 inch iPad Pro , iOS 16.7.8 , Lr v10.1.1  Has 4 Transitions

3)         12.9 inch 4th generation iPad Pro , iOS 18.4.1 , Lr v.10.3.0 Has only 1 Transition

All three are working from Creative cloud on there same wi-fi connection (not sure what you meant by “all synced with each other”. iPad 3 (the one with the problem has been most recently with the newest Lr version. I didn’t update iPad 1 for fear of losing my 4 transitions and iPad 2 is only used on my piano for music, so I never need to update the Lr app)

4 transitions iPads 1 & 2                         2 (actually 1) transition iPad 3

[Aleke]

Hi @kathyv27473752! Thanks for sharing the details. We've logged a bug and our team will be investigating it. We really appreciate your patience, and that of everyone else facing this issue. Thank you!