P: Missing CR3 file extension

[Yngve24634556cql7]

I have an issue when downloading a CR3 file with the "Lightroom for Web" on a Windows PC.

I run Windows 10.

When the file is downloaded it has lost its extension. For example file XXX.CR3 will only be XXX.

Other file types like JPG works fine.

[Jim Wilde]

Yes, I can see the same problem on both Windows 10 and MacOS. It seems specific to CR3, certainly CR2 is not a problem and nor is DNG (though I haven't tested other raw files types).

So I would agree that it looks like a bug, the workaround for now would be to rename the downloaded file to add the file extension (but not a great solution if downloading a lot of files).

[Rikk Flohr: Photography]

Updating status to investigating. Assign bug number

[Rikk Flohr: Photography]

Give it a try now and see if is working.

[Jim Wilde]

No joy here, Rikk. Still missing the CR3 file extension.

[Yngve24634556cql7]

Sorry, the problem remains

MVH,
Yngve Sunnanbo
m +46708250097

[Rikk Flohr: Photography]

Greetings,

Updates to the Adobe Photography Products were released on June 13. The update contains a fix for this issue.  Please download and the latest version of your application via the Adobe Creative Cloud Application or your respective device app store.

If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. 

Note: App store availability can take several days for the update to appear and be available. 

Thank you for your patience.