P: Mobile: Flash Available while Shooting DNG on iPhone Xs

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Explorer ,
Nov 16, 2018 Nov 16, 2018

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Hello, I'm using an iPhone Xs running iOS 12.1 with Lightroom Mobile 4.02.  I'm noticing that, when I shoot  DNG, the flash is off and the icon greyed out.  The flash is operating normally when shooting JPEG, and with the native iOS camera.

I tried resetting the phone and deleting/reinstalling Lightroom but no joy.  Is this normal behavior?

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correct answers 1 Correct answer

Adobe Employee , Oct 20, 2020 Oct 20, 2020
This issue should now be resolved.  It requires that you first install iOS 14.0 or later on your device. Next install today's Lightroom Mobile 6.0.1 update from the App Store. Both are required.  Please let us know if you continue to encounter issues.  Thank you for your patience.

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Adobe Employee ,
Nov 17, 2018 Nov 17, 2018

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FredC - this is the current behavior. With the DNG capture, and HDR or Long Exposure selected the Flash is not accessible.  With DNG capture enabled, Automatic, Professional and Depth Capture have the ability to turn on or off the flash. 

Is that how yours is working?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Nov 17, 2018 Nov 17, 2018

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Rick, thanks for your reply.  Unfortunately, the flash is NOT accessible in Automatic or Professional modes with DNG capture on.  It is accessible with Depth Capture (which is pretty nifty, BTW)...


-FC

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Adobe Employee ,
Nov 17, 2018 Nov 17, 2018

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It is this way on my iPhone 7 Plus.  I will have to check with the team to see if behavior changed for the iPhone X series. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Nov 18, 2018 Nov 18, 2018

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Hi FC,

Thank you for reporting this.  

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Adobe Community Professional ,
Nov 20, 2018 Nov 20, 2018

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There was a bug that the flash didn't work with DNG on the iPhone X. That may be back with the newest iPhones.
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Explorer ,
Dec 10, 2018 Dec 10, 2018

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FYI, the v4.1.0 that I downloaded today hasn't fixed the problem...

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Adobe Employee ,
Dec 11, 2018 Dec 11, 2018

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Correct, FredC. The issue is still open in our system.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jul 02, 2019 Jul 02, 2019

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Just started using version 4.3.2 and this problem seems to still exist. Is there a fix in the works?

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LEGEND ,
Jul 06, 2019 Jul 06, 2019

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Is there any movement on this issue? I'm trying to use the Lightroom camera in DNG and a Lume Cube flash for handheld macro shooting. I need the camera flash to trigger the slave mode in the Lume Cube.

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Explorer ,
Sep 11, 2019 Sep 11, 2019

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This is really bad.  How does Adobe decide whether or not I get to use my flash?  I just lost a photo because the shot was way too dark to shoot without it and I was unable to turn MY flash on.  Get that  Adobe - MY FLASH!  By the time I got DNG turned off (and using DNG is the ONLY reason I even bother with LR camera by the way), it was too late.  Screw you adobe.

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LEGEND ,
Sep 19, 2019 Sep 19, 2019

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Can't believe that this is still open - without an update. It's been almost a full year.

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Explorer ,
Sep 19, 2019 Sep 19, 2019

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If you follow anything to do with Adobe, it's not hard to believe at all.  They own you.  And they know it.  You'll take what they give you and like it.  And pay them for it.

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Adobe Employee ,
Sep 23, 2019 Sep 23, 2019

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Are you still experiencing this issue after updating Apple's iOS to Version 13? (note - not the Beta but the public release)
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Sep 23, 2019 Sep 23, 2019

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Yes, I'm on the iOS 13 public release on an iPhone Xs and still see the issue...

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Adobe Employee ,
Sep 23, 2019 Sep 23, 2019

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Thank you for confirming. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Oct 01, 2019 Oct 01, 2019

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"Thank you for confirming"...
Is it a joke Rikk ?
Nobody at Adobe has an iPhone in his pocket to check this flash bug in DNG for months ???

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Explorer ,
Oct 01, 2019 Oct 01, 2019

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Tragically, it's not a joke.  If you think THIS is bad, try dealing with their foreign "customer support" function.  The most incompetent collection of people ever assembled in one place (well, except for any building containing microsoft staff...).  And that has been that way FOR YEARS.

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LEGEND ,
Oct 19, 2019 Oct 19, 2019

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iphone11, latest software updates, if flash is on, DNG doesn't save a photo. It still acts like it does, though, glad I caught it before I lost a good shot. This does not look good for a great app.

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Explorer ,
Oct 30, 2019 Oct 30, 2019

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I have the iPhone XS Max running iOS 13.1.3.  I just tried using the camera in Lightroom Mobile yesterday for the first time because I want to use the RAW camera function.  When I tried activating the flash it is greyed out and I cant activate it.  When I switch to JPG the flash becomes white and i can access flash options.  Please fix!

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Explorer ,
Nov 05, 2019 Nov 05, 2019

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I see with the Nov 2019 release of Lightroom Mobile they still have NOT fixed the DNG Flash issues on the iPhone XS Max.

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Explorer ,
Nov 09, 2019 Nov 09, 2019

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It is beyond amazing that Adobe thinks they can push you to use their DNG Lightroom camera but disable YOUR flash so when you actually need it, it's not there and you lose a potentially irreplaceable shot.  They could have provided an option to override their default but not Adobe.  Obviously they have some technical problem (color balance?) they're not capable of resolving so their solution is to remove the function altogether on your behalf.  They could at least give you the option to use it in some degraded capacity so you at least have it if you need it.  Adobe would never think of that.  They're the same company that forces a profoundly incompetent outsourced support company on you when you need help.  I'm learning to hate Adobe.

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LEGEND ,
Jan 02, 2020 Jan 02, 2020

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Shooting in DNG (raw) disables flash for iPhone XS Max under iOS 13.3 public

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Explorer ,
Jan 20, 2020 Jan 20, 2020

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Rick is there any update on this issue?  

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Explorer ,
May 18, 2020 May 18, 2020

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Any update on this issue?

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Explorer ,
Jun 17, 2020 Jun 17, 2020

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Any updates?

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