P: Mobile (iOS/iPad): Won’t copy link

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Explorer ,
Jun 26, 2019 Jun 26, 2019

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When I share an album and tap the link it opens and displays everything correctly in the browser, so no problem sharing. When I tap the clipboard icon it doesn’t copy the short URL for giving out to people.Running iPad Pro 11 inch RackMultipart2019062774890js0e-eb8de197-6df8-44da-b663-56e314c301a2-2137541658.jpegRackMultipart2019062774890js0e-eb8de197-6df8-44da-b663-56e314c301a2-2137541658.jpeg

Bug Investigating
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iOS: iPhone , iPadOS

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Adobe Employee ,
Jun 27, 2019 Jun 27, 2019

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Daniel,

It appears to be working for me. When I tap the Clipboard icon, the iOS share dialog appears with one of the buttons being Copy.  I hit copy, go to a browser and it pastes as expected.

Do you get the iOS dialog when you tap on the Clipboard?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Jun 27, 2019 Jun 27, 2019

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I don’t, nothing happens when I tap it, also this morning I updated to latest public iOS version and its still the same. Tapping the link will open the browser.

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Explorer ,
Jun 28, 2019 Jun 28, 2019

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It works in landscape orientation (never tried it until now) but won’t work in portrait orientation, can you confirm that’s normal?

Edit:
I know the touchscreen is registering those areas. Because if I touch once in portrait, then if I do nothing and rotate into landscape orientation the share dialog will appear. If I rotate back into portrait orientation the share dialog will reappear after rotating. But if I close it and try it no matter how many times I touch the clipboard in portrait orientation, it will never show up unless I rotate.

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Adobe Employee ,
Jun 28, 2019 Jun 28, 2019

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I can see that on Portrait mode as well. I would call that a bug and will file one with the team.  For now, your workaround will be to use Landscape mode to get the link copied. 

Thanks for reporting. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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