P: Not enough free disk space - Lightroom thinks some MOV files are thousands of petabtyes

[sarahgduhon]

Lightroom has been having issues with some, but not all video files, saying it cannot import because I do not have disk space for thousands of petabytes (which isn't even possible). I have had this issue with videos from both my GoPro and Nikon Z30. Lightroom thinks the file size is enormous, but everywhere else the file size is correct.

If I import with Browse and navigate to the camera folder, it does not have any issues, but that's not a good fix for me when I have to hunt through an import of 400 files to uncheck the culprits so I can import the rest normally. 😞

I have no idea why this is happening or how to fix - I am trying to do more video editing, and it'll keep being a pain in the butt if I can't get to the bottom of it. Happy to take any advice.

Thanks,

Sarah

[Rikk Flohr: Photography]

Please go to Help>System Info… and provide us with your software's installed version number. 

[sarahgduhon]

I am using version 7.5.

[sarahgduhon]

Anything else I can do to help identify the issue?

[NoDarkRoom]

Ive tried re processing the video on my phone and it did not fix. 

Creative Cloud and Lightroom are updated.

My computer is updated.

My drivers are updated.

Lightroom version: 8.1 x64 [ 20241205-0700-3674d7f ] (Dec 4 2024)
NGL Version: 1.39.0.9
WF Version: 7.1 8eff0d6
VF Version: 1.0.154
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: To Be Filled By O.E.M. To Be Filled By O.E.M. / Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
Logical processor count: 12
Processor speed: 3.1 GHz
Real memory available to Lightroom: 16313.9 MB
Real memory used by Lightroom: 589.0 MB (3.6%)
Virtual memory used by Lightroom: 641.5 MB
Memory cache size: 20.1 MB

Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 6108MB (0%)

Display: 1920x1080
System DPI setting: 96 DPI
Dark Mode: Yes
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2070 SUPER (32.0.15.7216) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

[Kamil36023333wbne]

I have 4755 photos and videos on my camera (two SDXC cards) when I try to import files to my PC it says that I have to "free up another 81920PB to proceed", which isn't even possible. How can I fix that?

Details:
Camera: Canon EOS R6 mark II

Connection: USB-C straight between camera and the PC

Drive that I'm trying to import to, has almost 7TB free space 

Lightroom info: 

Lightroom version: 8.2 x64 [ 20250201-0700-1b12095 ] (Feb 1 2025)
NGL Version: 1.39.0.9
WF Version: 7.2 963a5a9
VF Version: 1.0.154
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 11
OS Version: Windows 11 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. Z790 UD AX / 13th Gen Intel(R) Core(TM) i9-13900KF
Logical processor count: 32
Processor speed: 2,9 GHz
Real memory available to Lightroom: 65359,6 MB
Real memory used by Lightroom: 727,2 MB (1,1%)
Virtual memory used by Lightroom: 991,9 MB
Memory cache size: 10,6 MB

Internal Camera Raw version: 17.2 [ 2155 ]
Maximum thread count used by Camera Raw: 17
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 30631MB (0%)
Camera Raw real memory: 1MB / 65359MB (0%)

Displays: 1) 2560x1440, 2) 1920x1080
System DPI setting: 96 DPI
Dark Mode: Yes
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 4080 (32.0.15.6636) - 15.5 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Bonsai\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Bonsai\AppData\Local\Adobe\Lightroom CC\Data